Stott and May Consulting
CyberArk Engineer
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CyberArk Engineer
Location: UK Remote
We are looking for a CyberArk Engineer to join their Cyber Operations team on a contract basis. Reporting to the Cyber Operations Lead, you will work closely with SOC Engineers and take ownership of privileged access management across multiple managed client environments.
This is a hands-on technical role with CyberArk at its core, focused on operational support, troubleshooting, and maintaining the health of the PAM platform across a range of estates.
The Opportunity
This engagement is purely focused on service delivery. There is no requirement for pre-sales, people management, or leadership responsibilities. You will act as the senior escalation point for CyberArk related issues, owning incidents and requests from initial investigation through to resolution.
Key Responsibilities
- Own and manage CyberArk incidents and service requests from L2-L4, ensuring resolution within agreed SLAs.
- Troubleshoot issues across the CyberArk platform, including Vault, CPM, PSM, PVWA, Entra ID integrations, MFA solutions, and SIEM integrations.
- Perform root cause analysis and manage escalations with CyberArk support where required.
- Support privileged account onboarding and offboarding, safe administration, policy management, and access reviews.
- Carry out platform maintenance activities including patching, upgrades, certificate renewals, and disaster recovery testing.
- Maintain technical documentation, runbooks, known error records, and change management processes.
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Required Experience
- Hands-on CyberArk administration and support experience in production environments.
- Strong experience supporting CyberArk Vault, CPM, PSM, and PVWA.
- Proven experience resolving complex L3/L4 incidents within SLA-driven environments.
- Experience working within managed services, enterprise support, or operational security functions.
- Strong PowerShell scripting skills for troubleshooting, automation, and remediation.
- Good understanding of Identity & Access Management (IAM) and Privileged Access Management (PAM).
- Experience working within ITSM, incident management, and change control frameworks.
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Ideal Candidate
A hands-on CyberArk Engineer who enjoys solving complex technical challenges, supporting business-critical platforms, and working in a fast-paced operational environment. You'll combine strong technical expertise with a service-focused mindset and be comfortable acting as the escalation point for privileged access management across multiple client estates.
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