Queen Square Recruitment
D365 Business Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Business Analyst – D365 CRM Migration & Charging Platform
📍 Warwick (Hybrid – 3 Days Onsite Per Week)
💷 £420 Per Day
📅 Initial 6-Month Contract
🚀 ASAP Start
We're seeking an experienced Business Analyst to join a major Customer Excellence transformation programme, supporting the migration from Salesforce to Microsoft Dynamics 365 (D365) and the delivery of a new Charging & Billing platform built on Microsoft Power Platform.
This is an opportunity to play a key role in a high-profile transformation programme, helping to improve customer outcomes, operational efficiency, and data quality across a complex business environment.
The Role
You will work closely with business stakeholders, technology teams, and data specialists to gather requirements, map processes, support system migration activities, and ensure the successful delivery of data-driven solutions.
The role will focus on:
- Salesforce to D365 CRM migration
- Charging & Billing platform implementation
- Data migration, mapping, and governance
- Business process improvement
- Stakeholder engagement and workshop facilitation
- Agile delivery and testing support
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Gather, analyse, and document business, functional, and data requirements
- Facilitate workshops and stakeholder requirement sessions
- Create user stories, acceptance criteria, process maps, and functional specifications
- Analyse current Salesforce processes, workflows, and data structures
- Support the design of future-state processes within Microsoft Dynamics 365
- Define data mapping requirements and transformation rules
- Identify process improvement and automation opportunities
- Support the implementation of a Charging & Billing platform using Power Platform
- Document data flows, lineage, ownership, and integration requirements
- Support SIT, UAT, business validation, and change adoption activities
Skills & Experience Required
- Proven Business Analyst experience within digital transformation or system migration programmes
- Strong requirements gathering, documentation, and process mapping skills
- Experience working with Salesforce and/or Microsoft Dynamics 365
- Experience supporting CRM migration or transformation programmes
- Strong understanding of data migration, data mapping, and data quality principles
- Experience creating user stories, process flows, and acceptance criteria
- Excellent stakeholder management and workshop facilitation skills
- Experience working within Agile delivery environments
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Experience
- Microsoft Power Platform (Power Apps, Power Automate)
- Charging, billing, invoicing, revenue, or financial processes
- Utilities, energy, or other regulated industries
- Data governance and data quality initiatives
- Azure or enterprise data platforms
- BCS Business Analysis, Agile, Scrum, Dynamics 365, or Power Platform certifications
If you're an experienced Business Analyst with Salesforce, Dynamics 365, data migration and Power Platform experience, we'd love to hear from you.
Apply now for immediate consideration.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location