Opus Recruitment Solutions
D365 CE Product Owner
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Senior Product Owner
A fantastic opportunity has arisen for an experienced Senior Product Owner to join a business undergoing a significant digital transformation programme centred around Microsoft Dynamics 365 Customer Engagement and customer-facing digital platforms.
This role will take ownership of a business-critical D365 CE environment, acting as the bridge between business stakeholders and technical teams. You'll be responsible for defining product vision, shaping the roadmap, prioritising initiatives, and ensuring technology investments deliver measurable business value.
Working closely with senior stakeholders across the organisation, you'll play a key role in driving the evolution of CRM capabilities, customer journeys, and digital experiences while helping to establish best practice product ownership and Agile ways of working.
Essential Experience
To be successful in this role, you will have:
- Extensive experience working with Microsoft Dynamics 365 CE / CRM
- Proven experience as a Product Owner, Product Manager, or similar product-focused role
- Strong stakeholder management skills with the ability to engage senior business leaders
- Experience gathering, documenting, and prioritising business requirements
- Demonstrable ownership of product backlogs, user stories, and roadmaps
- Strong understanding of Agile delivery methodologies and Scrum frameworks
- Experience working closely with development teams to deliver business-critical solutions
- A track record of driving platform enhancements and continuous improvement initiatives
- Experience supporting end-to-end project delivery from discovery through to go-live and adoption
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Key Responsibilities
- Own and manage the D365 CE product roadmap and backlog
- Work with stakeholders across multiple business functions to understand strategic priorities
- Translate business requirements into actionable user stories and product deliverables
- Collaborate with development, testing, and delivery teams to ensure successful execution
- Lead backlog refinement, sprint planning, and prioritisation activities
- Drive user adoption and continuous platform improvement
- Ensure solutions align with business objectives and deliver measurable outcomes
- Act as the product SME for CRM and customer-facing digital platforms
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Applications
Applications are welcomed from professionals currently working as:
- Senior Product Owner
- Product Owner
- Product Manager
- CRM Product Owner
- Dynamics 365 Product Owner
- Dynamics 365 Product Manager
- Business Systems Product Owner
- Lead Business Analyst
- Senior Business Analyst with Product Ownership responsibilities
This is an excellent opportunity to join a forward-thinking organisation where product ownership is highly valued and where you'll have genuine influence over the future direction of a large-scale Dynamics 365 CE platform.
Salary & Benefits
- Up to £85,000 basic salary
- Comprehensive benefits package
- Fully remote working
- Occasional travel to London (approximately once per month)
- Significant investment in Microsoft technologies and digital transformation
- Opportunity to influence the direction of a critical business platform
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