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D365 Functional Consultant
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D365 Functional Consultant
Location: Kensington - Onsite working 2/3 days a week
Duration: 3 month contract
IR35 Determination: Inside of IR35
We are seeking an experienced D365 Functional Consultant / Solution Architect to take ownership of a business-critical Microsoft Dynamics 365 CRM environment. This is a key role focused on maintaining the stability, performance and operational effectiveness of the current Dynamics 365 Customer Engagement (CE) platform, while supporting the organisation's future CRM migration strategy.
The successful candidate will act as the senior escalation point for the live CRM service, working closely with ICT teams, suppliers and stakeholders to resolve complex issues, drive service improvements and ensure the platform remains secure, supported and fit for purpose.
Key Responsibilities
- Lead the support and maintenance of a live Microsoft Dynamics 365 CE and Power Platform environment.
- Manage incidents, problems, changes, releases and operational dependencies across the CRM service.
- Investigate and resolve complex Dynamics 365, Power Platform, integration, data and performance issues.
- Act as a trusted senior escalation point for business-critical CRM issues.
- Document CRM configurations, integrations, business processes and support arrangements.
- Coordinate suppliers, developers and internal teams to maintain service continuity.
- Support CRM migration readiness activities, including process mapping, data quality reviews, integration analysis and transition planning.
- Provide clear reporting on service performance, risks, technical debt and migration readiness.
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Essential Skills & Experience
- Significant hands-on experience supporting and administering Microsoft Dynamics 365 Customer Engagement (CE) in a live operational environment.
- Strong experience managing incidents, problem resolution and operational dependencies for a live CRM platform.
- In-depth knowledge of Dynamics 365 CE, Dataverse and Power Platform.
- Experience troubleshooting CRM, integration, data and performance issues.
- Knowledge of Azure integration services, including Azure Functions and Azure Service Bus.
- Experience using Azure DevOps or similar tools to manage defects, releases and changes.
- Understanding of CRM data migration, mapping, integration dependencies and transition planning.
- Excellent stakeholder management, communication and problem-solving skills.
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Desirable
- Dynamics 365 and/or Power Platform certifications.
- Previous experience within complex public sector or enterprise-scale environments.
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