TekWissen UK
D365 Solution Architect / Functional Consultant
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: D365 Solution Architect / Functional Consultant
Location: UK
Job Type: Contract
Duration: 6 Months
Work Type: Onsite
Overview
TekWissen Group is a workforce management provider throughout the UK, Europe, and many other countries in the world.
Job Description
Role Overview
We are seeking an experienced D365 Solution Architect / Functional Consultant to act as the senior Microsoft Dynamics 365 and Power Platform lead for a live, business-critical CRM environment.
The successful candidate will provide functional, technical, and operational leadership across the existing Dynamics 365 CRM and Power Platform environment, ensuring the service remains secure, stable, available, and fit for operational use.
You will act as a trusted escalation point for complex CRM issues, working closely with ICT teams, service users, suppliers, developers, and senior stakeholders to manage incidents, problems, changes, releases, risks, and operational dependencies.
The role will also contribute to the Council's longer-term transition from the current Dynamics 365 CRM platform to a future CRM solution.
Key Responsibilities
Live D365 CRM Service Management
- Act as the senior functional and technical lead for the live Dynamics 365 CRM service.
- Ensure day-to-day operational stability, availability, and support.
- Maintain and actively support the Dynamics 365 Customer Insights module.
- Maintain a clear understanding of the existing CRM configuration, business processes, integrations, data flows, permissions, and customizations.
- Provide practical advice on safely maintaining and changing the CRM environment.
- Work with ICT, service areas, suppliers, and users to understand operational issues, priorities, risks, and dependencies.
- Ensure appropriate documentation and support arrangements are maintained.
Incident, Problem, Change & Release Management
- Investigate and resolve complex Dynamics 365, Power Platform, integration, data, and performance issues.
- Act as a senior escalation point for critical and complex live-service incidents.
- Lead problem management and root-cause analysis.
- Identify recurring issues and implement corrective actions to reduce service disruption.
- Assess, prioritize, and manage changes to the live CRM environment.
- Ensure changes are appropriately tested, approved, and communicated.
- Support release planning, regression testing, deployment readiness, and post-release validation.
- Ensure incidents, problems, changes, and releases comply with governance, security, audit, and operational requirements.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Azure & Integration
- Understand the CRM's integration landscape and operational dependencies.
- Have a strong understanding of Microsoft Azure integration services.
- Experience/understanding of Azure Functions and Azure Service Bus.
- Troubleshoot integration and API-related issues affecting the live CRM service.
- Understand dependencies between D365, Power Platform, Azure services, and external systems.
Azure DevOps & Operational Delivery
- Use Azure DevOps or equivalent tools to manage:
- Operational work
- Defects
- Changes
- Technical debt
- Risks
- Decisions
- Service improvement activity
- Support controlled deployments and release management.
- Maintain clear records of operational decisions and technical issues.
CRM Data Migration & Transition
- Support planning for migration from the current Dynamics 365 CRM platform to a future CRM solution.
- Map existing:
- Business processes
- Data entities
- Integrations
- Customizations
- Reports
- Permissions
- Operational dependencies
- Identify data quality issues and migration risks.
- Support data readiness, process mapping, and migration planning.
- Assess business continuity and transition requirements.
- Support discovery, requirements capture, supplier engagement, and migration-readiness activity while maintaining the stability of the live CRM service.
Service Improvement & Supplier Management
- Identify opportunities to improve CRM reliability, usability, supportability, performance, and data quality.
- Balance service improvements against the strategic intention to migrate away from D365 and avoid unnecessary investment.
- Coordinate technical input from suppliers, developers, infrastructure teams, and support partners.
- Promote knowledge sharing so that operational knowledge is not dependent on individual team members.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Stakeholder & Escalation Management
- Act as a trusted senior escalation point for live CRM service issues.
- Provide clear, practical, and proportionate recommendations.
- Communicate technical issues, operational risks, service priorities, and migration considerations in clear business language.
- Build effective relationships with service users, ICT colleagues, suppliers, and senior stakeholders.
- Provide reporting on service issues, risks, changes, technical debt, performance, and migration readiness.
Essential Experience & Skills
The successful candidate will have:
- Significant experience supporting, maintaining, and improving live Microsoft Dynamics 365 and Power Platform services within a business-critical operational environment.
- Strong experience with Dynamics 365 Customer Engagement (CE), particularly Customer Service.
- Strong D365 configuration, administration, security, access, data, and CRM functionality experience.
- Experience managing incidents, problems, changes, releases, defects, risks, and operational dependencies.
- Strong troubleshooting and root-cause-analysis experience across D365, Power Platform, integrations, data, access, configuration, and performance.
- Experience documenting CRM configuration, business processes, integrations, data flows, permissions, customizations, technical debt, and support arrangements.
- Experience working with ICT teams, suppliers, developers, service users, and senior stakeholders.
- Experience supporting CRM migration readiness, including discovery, process mapping, data quality, integration analysis, transition planning, and risk identification.
TekWissen® Group
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location