SIXT
Damage Claims Agent
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Job Description
The Damage Claims Agent manages vehicle damage cases from incident report to repair completion and handover to the Billing & Recharge team. You will coordinate repairs, gather evidence, and communicate with customers, drivers, bodyshops, and internal teams to ensure efficient and cost-effective vehicle return to service. If you thrive in a dynamic environment and enjoy problem-solving, join Team Orange.
YOUR ROLE AT SIXT
- You receive and log damage reports, assessing evidence to prioritise and categorise incidents accurately.
- You source and evaluate repair estimates, authorise repairs within limits, and coordinate repair bookings.
- You monitor repair progress, arrange temporary vehicles, and conduct quality checks before handover.
- You maintain accurate case records and compile files for Billing & Recharge handover.
- You provide clear liability assessments and liaise with Insurance Professionals on complex cases.
- You keep customers, drivers, and stakeholders updated and handle inquiries professionally within SLA.
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YOUR SKILLS MATTER
- Experience: You have coordination, case management, or customer service experience.
- Organisation: You manage multiple cases simultaneously with strong attention to detail.
- Communication: You possess excellent written and verbal communication skills.
- Tech-savvy: You are comfortable working with computer systems and databases.
- Background: Ideally, you have knowledge of fleet, automotive, insurance, or claims administration.
- Know-how: Basic understanding of vehicle damage and repair processes is advantageous.
WHAT WE OFFER
Competitive Reward Package
- Attractive base salary with a performance-based bonus.
Time Off & Financial Security
- Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance.
Wellbeing & Support
- Employee Assistance Programme and access to wellbeing resources.
Career Development
- An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your career.
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Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Legal Entity: SVAT LTD
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