If you have any queries or would like an informal chat about the role please contact Alison Cleeve, Disrepair Prevention Team Leader. Call 0113 3788396, or email alison.cleeve@leeds.gov.uk.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Purpose of the job:

To support, co-ordinate and administer the activities of the council in the delivery of the Disrepair service.

• To monitor, manage and operate the processes and procedures that help reduce the impact of disrepair claims on the council.
• To proactively deal with Disrepair and improvement correspondence matters to resolve issues promptly, informally and with satisfactory, customer focused outcomes.
• To ensure the effective day to day management and monitoring of all customers, complaints and members enquiries within the property and contract function.
• Provide day to day contract liaison and effective communication and correspondence between customers, council staff, external agencies and contractors / supply partners and proactively develop efficient and cost-effective solutions to problems.
• To contribute to delivering a proactive cross service approach to preventing housing disrepair and for the timely resolution of disrepair claims against the Council.
• The post-holder will be required to work flexibly and could be deployed in a number of areas within Property and Contracts, including: Major Projects, Responsive and Planned, Voids, CPM
• To provide direct line management/supervision to the technical support team.

Principal Responsibilities

• Support the delivery of service plans and operational projects in collaboration with stakeholders to ensure the continuous and on-going improvement of the service in-line with council objectives in-order to achieve excellence.
• Continually drive a value for money, customer focussed service.
• To ensure that all customer correspondence, complaints, enquiries, and compliments are handled effectively within service standards.
• To correspond accurately and diligently with elected members and to provide a quality service that delivers against the council core values.
• To manage and monitor the timely and accurate responses related to Disrepair claims against the council.
• Take ownership for operational issues and manage relationships with all stakeholders to ensure effective and efficient service delivery.
• To gather information, develop, interrogate and input computer data and systems, To maintain and develop manual records and produce statistics for statistical analysis and management information.
• To collate analyse and prepare documents including reports for contract/management/members meetings, ensuring a high standard of quality and strict deadlines are kept.
• To co-ordinate meetings and liaison events.
• Manage all activities in compliance with legal, regulatory, contract and internal requirements.
• Take accountability for the outputs of all duties.

Please note this is not an exhaustive list of responsibilities.

Landlord’s responsibilities in relation to repairs & maintenance

Knowledge of construction Health & Safety

Specific Skills and Competencies

• Ability to manage conflicting priorities in a busy demand lead service area.
• Ability to develop and maintain strong and effective working relationships with stakeholders.
• Ability to analyse and interpret information, identify common trends and learning outcomes and report to a wide range of audiences.
• Facilitate and chair meetings effectively.
• To support on driving a culture through the team that is focussed both on customers and quality.
• Appropriate delegation of workload.
• Ability to problem solve involving complex issues.
• Support managers and staff to effectively progress change.
• Ability to analyse and prepare documents including reports for contract/management/members meetings.
• To support on driving a culture through the team that is focussed both on customers and quality.

Experience

• Experience of facilitating partnership and multi-agency working.
• Managing and leading a team delivering ‘customer services’ functions.
• Working within social housing.
• Working within a political environment.
• Considerable experience of using Microsoft packages and IT systems.

Behavioural And Other Characteristics Required

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements

It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

• Up to date knowledge of social housing and issues affecting the sector.
• Knowledge of law and practise relating to housing disrepair legal cases.
• Working with and negotiating with trade unions.
• Working with an Internal Service Provider.
• Undertaking service reviews and contributing to policy/procedure development.