The Damp & Mould Surveyor

The Damp & Mould Surveyor is responsible for inspecting, diagnosing, and managing cases of damp, mould, condensation, and associated building defects across the organisation's housing portfolio. The role ensures that homes are safe, healthy, and compliant with statutory requirements and organisational standards. Working closely with residents, contractors, and internal teams, the postholder will identify the root causes of defects, specify appropriate remedial works, oversee delivery, and contribute to improving the quality and condition of the housing stock.

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Key Responsibilities

• Undertake inspections of occupied and void properties where damp, mould, condensation, water ingress, or related defects have been reported.
• Carry out detailed assessments using sound building pathology principles to determine the underlying causes of defects and distinguish between condensation, penetrating damp, rising damp, plumbing leaks, structural issues, and other forms of moisture ingress.
• Prepare comprehensive inspection reports, including clear recommendations and specifications for remedial works.
• Provide technical advice to colleagues, contractors, and residents and ensure that proposed solutions address the root cause of the issue rather than simply treating visible symptoms.
• Raise works orders, prepare schedules of work, monitor contractor performance, and undertake post-inspections to ensure repairs have been completed to the required quality, within agreed timescales, and in accordance with organisational standards.
• Ensure compliance with all relevant legislation, regulatory requirements, and organisational policies relating to housing conditions, landlord responsibilities, health and safety, and building regulations.
• Identify any immediate risks to resident health and safety and escalate urgent cases in line with organisational procedures.
• Maintain accurate records of inspections, photographs, reports, contractor performance, and completed works using the organisation's asset management and housing management systems.
• Produce reports and performance information as required to support service monitoring and compliance.
• Contribute to continuous improvement by identifying recurring issues and trends across the housing stock, supporting investment planning, assisting with the development of damp and mould procedures, and sharing technical knowledge with colleagues.
• Communicate professionally and sensitively with residents, explaining technical findings in plain language, managing expectations, and delivering a high standard of customer service.