HM Revenue & Customs
Data Acquisition and Exchange Officer
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Job Summary
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Our Data Acquisition (DA) team uses statutory powers to obtain bulk third-party information on behalf of key internal stakeholders to support data led compliance work. This is primarily under Schedule 23 of the Finance Act 2011 but also includes obtaining information through other legal gateways, for example obtaining information from other government departments.
This role provides an opportunity to contribute directly to HMRC’s strategic objectives by improving the services we provide to both internal and external customers which are vital to underpin HMRC’s compliance activities and support HMRC’s strategic objective to close the tax gap. The role involves working collaboratively with colleagues to support effective service delivery.
Job Description
We are looking for motivated and conscientious candidates to join the Data Acquisition and Exchange team, you will either be placed in the Sch23 Penalty Team or Data Receipting and Processing Team.
The Data Receipting and Processing Team is responsible for processing and ingestion of bulk third party data into the HMRC estate along with challenging the quality of data provided to HMRC and where appropriate charge penalties.
The Schedule 23 Penalty Team is responsible for enforcing compliance with Data Holder Notices under Sch23 of the Finance Act 2011, through the imposition of non-compliance penalties.
You will play a critical role in managing and progressing Data Holder compliance, in line with legislation and HMRC standards.
You will be expected to demonstrate sound judgement, attention to detail, and a strong understanding of relevant rules and processes.
Working in an operational environment with competing priorities, you will manage your own workload effectively while meeting agreed service standards and targets.
You will be able to demonstrate strong customer service skills and the ability to remain professional under pressure.
CDIO Data Acquisition and Exchange is undergoing a Third-Party Data (TPD) transformation programme into 2028, as a result you will need to be adaptable to meet the changing needs of the business. You will need to demonstrate an ability to embrace and adapt to change, based on the needs of the business.
Person specification
Key Responsibilities Include
- Analyse data, information and case history support operational, compliance and customer service activities, ensuring work is completed accurately, to deadlines and in line with legislation.
- Strong attention to detail, particularly when handling sensitive or regulated data.
- Ability to work in a structured, process-driven environment with focus on accuracy and quality
- Clearly and effectively communicating with internal and external customers via telephone, email and letter, in line with GDPR principles.
- Working collaboratively and flexibly as part of a team, towards shared goals.
- Application of effective audit skills, ensuring internal systems are clearly updated with reasoned and justifiable decisions.
- An ability to embrace and adapt to change in line with Continuous Improvement (CI) principles.
Essential Criteria
- Effectively prioritise and manage your own workload to ensure KPI’s and deadlines are met.
- Confidently communicating with internal and external customers by phone and email, escalating for advice where necessary.
- Ability to collate and review data or information in order to make effective decisions in line with guidance and legislation.
- Demonstrate experience in delivering work accurately within a compliance or process driven environment.
- Ability to handle sensitive information securely and in line with governance requirements.
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Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Making Effective Decisions
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
Delivering at Pace
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences. Please include 100 words per role.
- A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.
- Separate 250-word statement on the specified behaviour Delivering at Pace.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on the lead behaviour Delivering at Pace.
At full sift your behaviour statement, your CV, and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked behaviour-based questions on Delivering at Pace, Making Effective Decisions and Communicating and Influencing to explore in detail what you are capable of.
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Interviews will take place face to face at Ty William Morgan, Cardiff Regional Centre.
Sift and interview dates to be confirmed.
Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled. If successful, you will be informed when we reach your position on the merit list.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration
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