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A global technology company that excels in industrial automation and digital infrastructure is seeking a highly motivated and self-driven Data Analyst to join its Customer Success Data Science team.
This is an exciting opportunity to leverage Generative AI and automation to streamline data pipelines, uncover operational trends, and enhance customer experience and service delivery across international markets.
The Role
- Develop robust SQL pipelines, improve data integrity, and establish clear metric definitions for AI consumption.
- Create, maintain, and scale user-friendly dashboards (Tableau, Qlik, or similar) to map end-to-end customer journeys and measure performance.
- Conduct root-cause analysis to uncover drivers behind customer pain points, digital adoption challenges, and operational efficiency gaps.
- Apply Gen AI tools and LLMs to automate reporting, streamline insight generation, and eliminate manual workflows.
- Measure performance outcomes for digital experiences and AI-assisted support through A/B testing and statistical evaluation.
- Translate complex data findings into clear, persuasive narratives for technical and non-technical stakeholders to influence business strategy.
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What You'll Need
- Minimum 5+ years of hands-on experience in Data Analytics or Data Science.
- Expert proficiency in SQL for data extraction, transformation, and pipeline development.
- Strong proficiency with modern dashboarding/visualization tools (e.g., Tableau, Qlik).
- Knowledge of Python or R for advanced analytics and automation is highly desirable.
- Familiarity with cloud/big data platforms (Snowflake, Databricks, Spark) is preferred.
- A genuine enthusiasm for AI technologies and strong critical thinking skills to validate AI outputs for accuracy.
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What's On Offer
- Opportunity to join a forward-thinking team actively embedding AI into core workflows.
- Pivotal role in building core data capabilities and automating insights across global markets.
- Contribute to improving customer experience, digital adoption, and service delivery.
Apply via Haystack today!
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