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About the Job
The Opportunity
As a Data Analyst at JivPad, you will turn data into decisions that shape a platform redefining how people communicate. JivPad is a modern communication system powered by AI, enabling individuals with speech or hearing differences, and anyone who desires intelligent call assistance, to connect with confidence and authenticity. Our platform also delivers real-time translation for in-person conversations, removing language barriers entirely.
In this role, you will uncover insights that drive product, growth, and business strategy. You will analyse user behaviour, platform performance, and market trends to help the team understand what is working, what is not, and where the greatest opportunities lie. Your work will directly inform how we build, how we grow, and how we serve our users.
This is an opportunity to be the analytical foundation of a company from day one, where your insights will carry weight, influence direction, and accelerate the path to market.
What You'll Do
- Analyse user behaviour, engagement patterns, and product usage data to surface actionable insights that inform product and growth decisions.
- Design and maintain dashboards, reports, and data visualisations that give leadership and cross-functional teams clarity on key metrics.
- Partner with Product, Engineering, and Marketing teams to define success metrics, measure outcomes, and evaluate the impact of new features and campaigns.
- Conduct cohort analysis, funnel analysis, and segmentation to identify opportunities for improving activation, retention, and conversion.
- Support experimentation and A/B testing by defining frameworks, tracking results, and communicating findings with precision.
- Identify data quality issues, propose improvements to tracking and instrumentation, and ensure the integrity of the data we rely on.
- Translate complex analytical findings into clear, compelling narratives that non-technical stakeholders can act on with confidence.
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What You'll Need to Succeed
- 2+ years of experience in data analytics, business intelligence, or a related role within a technology or SaaS organisation.
- Strong proficiency in SQL and experience working with analytics tools such as Python, R, Excel, or similar.
- Experience with data visualisation tools such as Tableau, Looker, Power BI, or Metabase.
- A strong analytical mindset, comfortable working with large datasets, identifying patterns, and drawing meaningful conclusions.
- Experience thriving in fast-paced, early-stage environments where you define the metrics and build the analytical infrastructure from the ground up.
- Exceptional communication skills, with the ability to present data-driven insights clearly to both technical and non-technical audiences.
- A collaborative disposition, comfortable working cross-functionally with Product, Engineering, Marketing, and Growth teams.
- Genuine passion for accessibility, inclusive technology, or communication innovation is highly valued.
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Role Details
- Employment Type: Full-Time and Part-Time positions available
- Location: Fully Remote
- Stage: Founding team, pre-launch
About JivPad
JivPad is a modern communication platform built on the belief that everyone deserves to be heard, understood, and in control of their own voice. Our AI-powered calling technology enables users to make phone calls with full autonomy, whether they choose to speak through AI using their own cloned voice, direct the conversation in real time via text, or seamlessly take over the call themselves. Our live translation feature allows people speaking different languages to converse naturally, in person, without delays or interruptions.
We are not building another AI calling tool. We are building the future of human connection, where technology amplifies who you are rather than replacing you.
Equal Opportunity
JivPad is an equal opportunity employer. We welcome dedicated individuals regardless of gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We believe that extraordinary products are built by extraordinary teams, and extraordinary teams are built on inclusion, respect, and the understanding that brilliance has no single origin.
If you require accommodation during the application or interview process, please reach out to our team and we will ensure your needs are met with care.
Let's build the future of communication, together.
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