Harnham
Data Analyst - Digital Commerce
London
£35k – £40k/yr
Posted about 17 hours ago
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Data Analyst, Digital Commerce
Up to £40,000
Hybrid - London (x3 days a week)
The Team
- Sits within the Business Planning and Analytics, Digital Commerce Team
- Work across EMEA and 74 different markets
- Supporting delivering insights, reporting and advanced analytics to drive business decision and support optimizing the digital customer journey, customer services, and performance marketing
- Look at everything from when a customer lands on the website to the end of the process
- Big emphasis from the team on data storytelling - not just churning out reports, self-serve analytics
- Have self-serve reporting suite - more ad-hoc analysis
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Role and Responsibilities
- Analyse digital and e-commerce data across EMEA markets.
- Use SQL, Adobe Analytics and web analytics to understand customer behaviour.
- Analyse customer journeys and on-site activity to identify opportunities.
- Support performance marketing and attribution analysis.
- Build and maintain dashboards and reporting across the Digital team.
- Translate data into clear insights and recommendations for stakeholders.
- Partner with the Customer Journey team on A/B testing and experimentation.
- Support web analytics QA, including tagging and tracking validation.
- Bring together data from different sources, including marketing, customer and inventory data.
- Help develop the reporting environment as the team moves towards Databricks and Power BI.
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Profile
- Need strong SQL and Google Analytics or Adobe Analytics
- Power BI ideally
- Retail background - or need to be from an environment really strong with customer journeys and think about how a customer behaves
- Ideally 2+ years of experience
Interview Process
- 1st stage - Competency and Behavioral Interview
- 2nd stage - In-person task interview
- 3rd stage - Potential Sign-off chat
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