Trainline
Data Analyst
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About Us
At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.
Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.
We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.
Introducing the Trainline Data Analytics Team
Data Analytics is central to how we build better products, support our customers and grow our business. Our Data Analysts are embedded across cross-functional teams spanning product, commercial and industry initiatives, working closely with Product Managers, Software Engineers, Commercial teams, Embedded Data Scientists and the wider Data organisation to enable confident, evidence-based decision making.
About the Role
As a Data Analyst in the Travel & Disruption team, you will help us build a better travel proposition for our customers. You'll use data to understand how customers engage with our travel features throughout their journey, helping teams make better decisions that improve the travel experience. Whether customers are enjoying a seamless journey or navigating unexpected disruption, your insights will help shape products and services that make rail travel easier, more reliable and more rewarding for millions of customers.
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In this role as the Data Analyst, you will...
- Analyse customer behaviour in relation to our travel products.
- Translate complex analysis into clear, compelling insights and practical recommendations for technical and non-technical audiences.
- Produce high-quality analytical deliverables, dashboards, reports and presentations that help senior stakeholders and external partners make informed decisions.
- Work closely with Data Scientists to structure analytical approaches, interpret findings and draw meaningful conclusions from large and complex datasets.
- Collaborate across Data, Product and Design to ensure insight is embedded into decision making from early exploration through to delivery.
- Help define how we measure success in the Travel space.
- Contribute to a growing Data organisation that includes Data Science, Machine Learning, Data Engineering, Business Intelligence and Data Product Management.
What We’re Looking For
We'd love to hear from you if you have...
- Experience using analytics to support business decisions, answer complex commercial questions and identify opportunities for improvement.
- Strong SQL skills and confidence working with large datasets to produce accurate, reliable and well-structured analysis.
- The ability to structure analytical work clearly, navigate ambiguity and turn complex findings into actionable recommendations.
- Experience communicating insight to a range of audiences, including senior stakeholders and colleagues from technical and non-technical backgrounds.
- Strong data visualisation skills, ideally using tools such as Tableau, Power BI or similar.
- A thoughtful approach to storytelling, with the ability to create polished deliverables that make insight easy to understand and act on.
- Strong organisational skills, with the ability to manage multiple analytical work streams and balance competing priorities.
- Ideally, experience with DBT or modern data transformation workflows, and exposure to analysing experiments, pilots or trials.
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What We Offer
- Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.
- We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!
- We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.
Our Values
- 💭 Think Big - We're building the future of rail
- ✔️ Own It - We focus on every customer, partner and journey
- 🤝 Travel Together - We're one team
- ♻️ Do Good - We make a positive impact
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
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