Shaw Trust
Data and Claims Officer - Norfolk
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About Us
"Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”
At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.
For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.
Position Overview
SUBJECT TO CONTRACT AWARD
We are currently in a procurement process but hope to win a contract in this area.
Purpose
We will need a Data and Claims Officer to work alongside the Programme Manager to support the delivery of one of the Shaw Trust's Services in Norfolk.
The aim of the service overall is to contribute to the Shaw Trust vision of a society in which everyone has the opportunity for employment, inclusion and independence. To stand-out you need to champion and embrace change, balance the empathy of a charitable heart with a commercial edge, and be willing to learn and collaborate with others. Your eye for detail and rigorous approach to quality will be crucial in ensuring that the service offers the very best support to its clients and that we successfully implement each element of the model. The primary focus is on delivering the required improvements to operational delivery processes and systems in order to ensure full compliance with the Trust’s contractual obligations. Secondary focus is optimising the collection and dissemination of management information and service delivery across the organisation, and thirdly the coordination of required data for wider stakeholders and commissioners.
Key Responsibilities
- Collect, collate and disseminate management information for use in the delivery of the Service, producing high level, accurate analyses and reports of financial and management information for company and external use
- In partnership with the Programme Manager, develop and implement quality processes for use on the Service. Manage the maintenance, audit and quality assurance of management information and individual client records. Review and report on the presence of essential documentation for the delivery of the contract.
- Review reports and formulate a continuous improvement plan for each delivery team, ensuring these are reviewed and updated quarterly. Regularly monitor and review the validity and use of management information to ensure data held meets all operational, quality and contractual requirements.
- Conduct evidence-based quality checks (e.g. observations, file checks) as and when required. Overseeing timeliness and quality of data inputting, supporting the Programme Manager to meet claim deadlines
- Maintain instructions, guidelines and procedures for staff and partners including System of Work. Support all delivery teams to maximise performance by using the CRM systems effectively through training and feedback. Support with registering and training new staff on the CRM System.
- Work with the Programme Manager and Head of service to improve and develop BI and reporting systems over the duration of the contract.
- Point of contact for client enquiries via dedicated phone line and/or email address. Receive and process all self-referrals to the contract via the phone line or email address.
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Essential Requirements
- NVQ/SVQ level 2 or above or equivalent experience
- Excellent IT skills with ability to use Microsoft Office and databases
- Experience in using reporting / BI/MI systems
- Experience with document and quality control
- Experience in meeting deadlines and objectives when managing conflicting demands
- Experience in the Individual Placement and Support (IPS) model, including the fidelity to the IPS Model
- Excellent interpersonal and communication skills
- Good at building relationships with both internal and external stakeholders
- Ability to use initiative when required and take a problem solving approach to work tasks
- Excellent IT skills, including familiarity with Microsoft Office software and previous experience of working with databases.
- Excellent organisational skills
- Excellent verbal and written skills and ability to communicate concisely and effectively
- Demonstrable experience of providing excellent customer service skills
- Understanding of our client group and the barriers our clients may face
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Location
Norfolk, but can work remotely. Travel to team meetings will be required on a monthly basis.
Employee Benefits
As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:
- 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
- 2 days paid volunteering leave each year
- An enhanced pension scheme after 6 months
- Life Assurance at 3 times your annual salary rate
- Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
- Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)
- Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
Our Strategy
To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf
Join a Diverse and Inclusive Organisation
Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.
In addition:
- We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
- We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
- Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.
If you have accessibility requirements and/or would like further information about the role, please contact: Resourcing@shaw-trust.org.uk
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.
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