Shared Services Partnership
Data and Performance Manager WCC624972
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Job Details:
Salary range: £56,436 - £62,742 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Temporary up to 12 months
Closing date: 27 September 2026
Interview date: Week commencing 5 October 2026
About Us:
THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.
Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet.
Please view the extraordinary story of the Impossible Dream here.
The Role:
As Data and Performance Manager with our high profile Housing Needs service you can make your own powerful contribution to Westminster’s success. Focused on ensuring that data, insight and business intelligence drive operational performance, you’ll support strategic decision making across our homelessness, rough sleeping, housing and temporary accommodation services. Providing inspirational leadership on data quality, performance management, business intelligence and statutory reporting, you’ll lead the development, implementation and continuous improvement of performance frameworks, ensuring your senior colleagues have timely and accurate data to inform their decision making.
Acting as the service lead on performance data, and committed to promoting a culture of evidence-based decision making, you’ll lead the analysis of qualitative and quantitative information to identify trends, risks, opportunities and improvements to the services we provide. We’ll also expect you to coordinate statutory, regulatory and performance returns to the Ministry of Housing, Communities and Local Government, the Greater London Authority and other stakeholders, support strategic projects, service transformation programmes and change initiatives, and develop effective relationships with internal teams, commissioned providers, partner agencies and elected Members.
You’ll have a range of additional responsibilities – these include leading on benchmarking, research and performance analysis to identify innovation and best practice, and promoting coordinated approaches to preventing homelessness and rough sleeping through the effective use of performance information and insights. You’ll also ensure commissioned services and providers adopt robust performance management arrangements and a person-centred approach to service delivery, and lead by example by supporting the development of a high-performing, inclusive and collaborative culture.
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Please refer to the Job Description for more information.
About You:
To be a success in this important role you’ll have proven experience of leading and developing performance, data, intelligence or business improvement functions within a large organisation, and be ready to deliver strategic and operational performance management arrangements that support our objectives. Capable of analysing complex financial and performance information, and translating your findings into actionable recommendations, you’ll also have led projects and service improvement programmes within complex service environments.
Highly motivated and strategically minded with a strong understanding of housing needs services, data analysis and reporting, you’ll be an inspirational leader and coach, and possess the ability to work effectively in politically sensitive environments while fostering collaboration across teams to drive progress and innovation. With proven experience of procurement, contract monitoring and supplier relationship management, you should also be capable of managing resources, performance frameworks, planning and quality assurance, and be ready to use data and evidence to influence service design, policy development and strategic decision making.
It’s essential that you have good knowledge of the issues affecting local government, housing, homelessness and commissioned services, and your excellent written and verbal communication skills will see you engaging with a diverse range of audiences, and producing clear written and visual materials, including reports, presentations, charts and dashboards. An imaginative problem solver and critical thinker with a strong focus on delivering practical solutions for our customers, you should be capable of translating strategic priorities into operational plans and measurable outcomes. We’ll also expect you to be a confident user of Microsoft Office with advanced Excel skills and, ideally, have experience of building Power BI dashboards.
As team manager, you’ll be responsible for supporting your team of 4 to grow their reporting skills to provide the data needed by the Housing Needs service.
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.
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The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.
What We Offer:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care.
As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
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