Company Description

United Infrastructure delivers infrastructure, construction and property services that support communities across the UK.

Our Social Infrastructure business improves homes and communities through refurbishment, regeneration and building safety works. Working with social housing providers and public sector clients, we deliver programmes that improve the quality, safety and comfort of residents’ homes.

Job Description

We are looking for a Data and Systems Specialist to support the implementation, maintenance and ongoing development of Total Mobile within our Social Infrastructure business.

Working closely with operational teams, Resident Liaison Officers, administration teams and management, you will help ensure Total Mobile supports day-to-day delivery, captures accurate information and provides reliable programme and performance reporting.

Your primary focus will be Total Mobile, including system configuration, data quality, workflows, user support and training. You will work with internal systems teams and Total Mobile’s technical support team to translate operational requirements into practical system improvements.

This is an experienced role requiring strong IT skills, initiative and a practical approach to problem-solving. You will need to work independently, take ownership of tasks and recognise when to involve technical specialists or escalate issues.

The role will be based in or around London, supporting projects across London and the surrounding counties. Regular travel to offices and operational sites will be required.

Key Responsibilities

• Support the implementation and effective day-to-day use of Total Mobile across Social Infrastructure.
• Act as the divisional point of contact for Total Mobile queries, investigating issues and coordinating resolutions with the relevant internal teams and supplier.
• Maintain and develop workflows, forms, templates and system settings in line with agreed operational requirements and change-control procedures.
• Support the transfer and validation of information from existing systems and trackers into Total Mobile.
• Maintain data accuracy and consistency across property, resident, order, appointment and programme records.
• Work with operational and Customer Experience teams to ensure the system supports resident communication, access arrangements, delivery, completion and aftercare.
• Coordinate user and subcontractor access in line with agreed permissions and company procedures.
• Support and develop a network of super users who can provide day-to-day assistance within their teams.
• Deliver practical user guidance and training, maintaining clear process maps, instructions and supporting materials.
• Coordinate testing of new workflows, enhancements and releases with relevant users before implementation.
• Maintain a record of system queries, development requests and agreed actions, tracking progress through to completion.
• Validate dashboards and reports against underlying data and provide agreed performance information to operational leads.
• Work with reporting and technical teams on Power BI dashboards and integrations where required to support Total Mobile.
• Promote appropriate handling of resident and business information in accordance with company data protection and information security procedures.
• Visit offices and operational sites to understand user requirements and support consistent working practices.