Claranet
Data Center Engineer
Hoddesdon
Posted about 20 hours ago
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Essential Roles & Responsibilities
- Troubleshooting and repair of hardware faults and the installation of spares or components as required
- Provide hands and eyes services to all Claranet departments and external customers
- Installation and decommission of managed equipment within the Data Centres and external customer sites
- Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments
- Accepting and taking ownership of fault escalations from internal teams
- Providing internal and external customers with timely updates on progress of incidents
- Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics
- Documentation of Data Centre equipment, service configuration and hardware solutions
- Carry out physical checks and audits as required by the business and its customers
- The management and control of Claranet assets
- Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities
- Update and maintain Claranet databases following all changes to equipment or assets
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Position Specifications
Essential:
- At least 1-year prior experience working for an Internet/Data Centre service provider, managed services provider or large corporation supporting server hardware
- Full UK manual driving licence
- Experience installing and troubleshooting server hardware, components and firmware
- Experience installing and physically troubleshooting firewalls, switches and routers
- A demonstrable passion for delivering exceptional customer service
- Demonstrable problem-solving and troubleshooting skills
- Ability and drive to create and maintain up-to-date documentation
- Ability to follow complex instructions for unfamiliar tasks
- A positive ‘can-do’ attitude
- Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation
- You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills
- Enthusiastic and highly motivated
- Ability to work alone, under own initiative considering the safety of themselves and others at all times
- Ability to dynamically assess and reduce/mitigate risk to service and safety
- Excellent organisational skills and attention to detail
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Highly Desirable:
- Experience working within Data Centres, installing equipment in data racks and an appreciation of how power and cooling operates in such environments
- Copper and fibre cabling – types, installation, termination
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Skills
Hardware Troubleshooting
Server Installation
Network Troubleshooting
Firewall Configuration
Switch Configuration
Router Configuration
Customer Service
Technical Documentation
Asset Management
Data Centre Security
Copper Cabling
Fibre Cabling
Risk Mitigation
Incident Management
Physical Auditing
Firmware Updates