World Wide Technology
Data Center Engineer
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World Wide Technology (WWT) Datacenter Network Engineer Opportunity
World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome.
WWT is looking for an experienced Datacenter Network Engineer to provide operational support for enterprise Data Center and DMZ network infrastructure.
Role Overview
The ideal candidate will be responsible for:
- Troubleshooting complex network incidents
- Leading production support triage
- Managing escalations
- Improving network reliability
- Mentoring junior engineers
This is a contract role, inside IR35, with a duration of 12 months.
Location: United Kingdom (Remote)
Key Responsibilities
- Senior Operational Support Tier 2 Engineer: Provide support for internal Data Center and DMZ infrastructure.
- Platforms: Cisco ASR and ISR routers, Cisco Nexus and Catalyst switches, Arista DCS switches / CloudVision.
- Technical Areas: Internet routing, aggregation, distribution, and access layer switch and routing.
- Triage Efforts: Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting, engage in technical research and troubleshooting, and escalate as needed. Identify service impact, interpret monitors, dashboards, and logs.
- Communications: Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and schedule necessary follow-ups.
- Vulnerability Assessment: Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation.
- Documentation: Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs, and ensure appropriate documents and wikis are up to date and available for use during triage.
- Proactive Reviews: Conduct routine testing of disaster recovery scenarios, identification of vulnerabilities, and opportunities for improvement in observability across the network stack.
- Mentorship: Mentor junior engineers and provide technical leadership within the team. Work with senior team members to validate impacts and communicate technical status updates to stakeholders.
- Ad-hoc Reporting: Work on ad-hoc reports and offline incidents as directed by senior team members or leadership.
- Production Governance: Promote and enforce production governance during triage/testing and fix efforts. Exercise judgment within defined procedures and practices to determine appropriate action.
- Standards Compliance: Adhere to design standards and global design authority processes and procedures.
- Documentation: Assemble professional documents based on existing templates and provide accurate work descriptions with assumptions and caveats.
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Required Qualifications
- Expert Experience with Network Technologies:
- TCP/IP, IPv4, Layer 2 protocols, Multicast, BGP EIGRP, QoS, UDP, OSPF, Carrier Circuits, Leased Line, Broadband, Direct Internet Access, Tunneling protocols (MACSEC, IPSEC, SSL/TLS, GRE), Routers, Switches, HSRP, ACL, VPN.
- Troubleshooting: Experience with troubleshooting complex networking problems.
- Tools and Frameworks:
- Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies.
- Understand configuration management with tools such as Forward Networks and HPNA.
- Advanced Tooling: Experience using advanced tooling (both proactive and reactive); inclusive of but not limited to SevOne, Splunk, Netscout, Wireshark, NDC, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
- Network Automation: General experience in Network Automation tools and processes.
- Personal Attributes:
- Self-starter/self-directed, organized, and detail-oriented.
- Strong technical acumen and analytical skills.
- Excellent client interfacing skills.
- Strong verbal and written communication skills and ability to work with all levels of management.
- Experience aligning actions to business impact and service restoral.
- Demonstrates ownership: Is accountable and can hold others accountable (professionally).
- Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level.
- Availability: This role requires weekend work.
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Application Process
Candidates will be required to go through background checks before commencing the contract. Must be eligible to live and work in the specified work location. Some occasional travel may be required. Only successful candidates will be contacted.
Equal Opportunities
World Wide Technology is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, color, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
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