Join Amazon's Builder Experience Team (BeXT) as a Senior Data Center HR Partner

and make every day better for the Builders who power AWS. This is a 100% on-site role where you'll serve as the strategic HR partner to cluster operations leadership across multiple clusters. You'll operate with significant autonomy — applying senior judgment in precedent-setting situations, designing scalable mechanisms, and coaching site leadership teams through the most complex people challenges in a rapidly growing business.

What we are looking for:

• Adaptability: Manage multiple scenarios across clusters utilizing HR expertise, consulting skills, and influence — often in precedent-setting situations where no clear playbook exists.
• High Judgement: Make high-stakes decisions independently in ambiguous, multi-stakeholder situations. Navigate complexity with composure and serve as a go-to advisor for HRPs and site leadership.
• Strategic Thinking: Connect sentiment trends, workforce data, and operational signals across clusters to identify systemic patterns. Translate cross-cluster insights into scalable recommendations that shape leadership action.
• Influencing: Influence multiple levels of the organization across clusters — from builders to senior site leaders and cross-functional partners — without direct authority. Lead integrated people strategies through partnership.
• Coaching: Develop site leadership capability at scale — designing structured coaching approaches and building manager strength across a portfolio of leaders.

Key job responsibilities

• Builder Advocacy: Build trust through consistent floor/onsite presence, site walks & gemba walks across multiple clusters. Ensure execution and efficacy of onsite listening mechanisms, identifying and leading strategies based on risk patterns. Foster and role model an environment of inclusion for all Builders, ensuring they feel fully engaged in their work and valued for who they are. Independently manage relationships with employee representative boards.
• Strategic Partnership: Serve as the primary HR partner to cluster operations leadership across multiple clusters, developing proactive strategies and goals focused on the Builder experience. Perform cross-cluster systemic risk detection — connecting sentiment trends, workforce data, and operational signals to provide recommendations to site leadership and HRBPs. Coordinate cross-cluster communications in partnership with site leadership. Present at monthly All Manager and All Team Meetings.
• HR Expertise: Apply senior judgment to problem-solve across talent management, performance management, compensation, and employee relations — including precedent-setting cases where policy is insufficient or ambiguous. Lead high-complexity employee relations matters, navigating Amazon Policies with senior judgment. Lead workplace investigations in collaboration with Builder Relations and Labor Relations. Drive resolution of systemic pay, internal transfer, and hiring defects in partnership with central teams. Build procedural policy/governance standards (e.g., SOPs) designed for adoption across clusters.
• Leadership Development: Design and deliver scalable manager capability programs, coaching site leadership through decision-making with empathy and sound judgment. Identify development opportunities through data, sentiment patterns, and onsite observation. Educate leaders on HR operating model standards and drive adoption across clusters. Support interviews for site manager and technical manager roles.
• Cross-Functional Collaboration: Coordinate with HRBPs, Centers of Excellence (COEs), Employee Relations, and Labor Relations to deliver integrated people strategies across multiple clusters. Partner with New Hire Experience teams on orientation, onboarding, and lifecycle support for new site launches. Mentor HRPs and drive peer enablement. Manage through ambiguity in a fast-paced, continuously innovating environment.