HCLTech
Data Center Support Technician
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We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Job Title: Data Centre Support Technician
Location: Canary Wharf, London, UK
Onsite mode - 5 days from client location
Role Summary - Cloud (Data Center) Site Service Engineer
Contractor will provide a Cloud (Data Center) Site Service Engineer, which will meet, but is not limited to the following:
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- 3-5 years of experience on Data Center Services including managing servers, storage, backup, and network devices
- Provide Smart Hands support at data center site including 24/7 emergency high touch requests
- Responsible for the on-site management of Colocation Data Centers COLO/DC contractors, sub-contractors, and vendors, ensuring that all work performed is in accordance with established practices, procedures, and local legislation
- Arranging periodic and ad hoc servicing/repair and Preventive Maintenance Schedules
- Physical intervention (electrical/mechanical) maintenance
- Reacting to alarms (BMS or Plant type alarms)
- Responding to reports that environmental conditions are out of bounds
- Adding/changing/removing device - ILO, remote managed power, and Asset Tracking
- Manage and Maintain the DC inventory and DCIM Tool
- Break Fix for IT Gear in Data Center
- Cable Mining and Inspection, device labeling, cable tracking, and troubleshooting
- Capacity Management - Monitoring, Remediation, Planning, and Maintenance
- DC Compliance controls - test, document, track execution, evidence repository, matrix, and SOX compliance process
- DC Visitor Access Process and record
- Decommission IT equipment
- Environmental Infrastructure Alert monitoring of the DC Facility
- Maintain the DC Floor Space (Housekeeping, including dust removal, vacuuming, subfloor cleaning, combustible walk through, etc.)
- Infrastructure changes: interact with provider, schedule, CRQ, and execution
- Inside the IT Container - Audit and validation of environment to ensure it meets infrastructure requirements and data center standards (e.g. Capacity / Temp / Humidity / Air Conditioning)
- Intelligent PDU maintenance - firmware upgrades
- Inventory - Defining requirements for patch cords, power cables, consumables (label tags, cable ties, label tape, hook-loop ties, etc.)
- Monitoring and reporting – Alarms, Fire, Mechanical, Capacity (Power and Usage), and Environment – Humidity/ Temperature
- OE Assessment and Corrections
- Physical Server Installation Ops (Racking, Network Patching, Power, and Remote Management)
- SAN Fiber Management, SOP, JSA, BCP, Emergency Response documented procedures
- Generate change management requests and incident management tickets for Data Center facility
- Management of the Data Center in the provision of infrastructure and inventory asset management
- Review COLO/DC contract compliance and ensure all SLAs are achieved
- Business interface with COLO/DC Management for day to day operational requirements
- Manage COLO/DC to resolve any infrastructure engineering issues
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