TGS International Group
Data Centre Operations Service Manager
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Data Centre Operations Service Manager
£55,000 – £65,000 + benefits
London (City / North / West / Southwest) | Permanent
Run the data centre operations behind some of the biggest names in financial services. This is the lead operational seat on a flagship managed services contract: your teams, your client relationships, your service. Well paid, highly visible, and with a clear route up through a growing technology services business.
You'll head up service delivery across enterprise data centre environments for major banking clients, acting as the primary operational contact. That means leading the onsite technical and service delivery teams, keeping SLAs and KPIs firmly in the green, owning escalations and RCAs when things get interesting, and driving the service forward rather than just keeping the lights on. You'll also hold the operational budget and feed into commercial planning, so there's proper ownership here, not just supervision.
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What you'll be doing
- Leading managed service delivery across enterprise data centre environments
- Managing, coaching and developing the onsite technical and service delivery teams
- Owning SLAs, KPIs, escalations, root cause analysis and service reporting
- Running service reviews and continual improvement plans with client stakeholders
- Managing budgets, operational spend and monthly financial reporting
- Supporting pre-sales, proposals and service transition as the business grows
What we're looking for
- Experience leading technical teams in a data centre environment
- A track record running service delivery against contractual SLAs and KPIs
- Solid working knowledge of ITIL: incident, problem and change
- Understanding of structured cabling and telecoms infrastructure
- Commercial awareness and budget management experience
- Experience in banking or other regulated environments
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ITIL, PRINCE2 or BICSI certifications are all a bonus, not a requirement.
What's on offer
- £55,000 – £65,000 plus a comprehensive benefits package
- Lead role on high-profile financial services accounts
- Genuine progression as the business scales
- Ongoing training and professional development
- Collaborative, supportive team culture
Apply now with your CV. We're reviewing applications on a rolling basis and moving quickly to interview.
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