Exponential-e
Data Centre Operations Technician
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About the Role
Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role
- Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware
- Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc)
- Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring
- Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
- Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test
- Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation
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What you’ll need to succeed
- Proficient in Server, Storage & Network deployment and ongoing break fix support
- Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc
- Experience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment
- Deep understanding of DCIM tooling and the importance for accurate asset tracking and management – (Particularly NLyte)
- Full UK Driving License and personal car is a must for this position
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What we offer
- Involved in varied projects that make a positive impact on critical services on a local and national level
- Vibrant company culture with a wide range of events and social activities throughout the year
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
- Dedicated Learning and Development team and access to a range of training, courses and certification support
- Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
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