Job Title: Data Centre Shift Manager

Business Sector: DCUK

Location: Farnborough

Hours of Work: Shift

Reporting to: Engineering Operations Supervisor

Purpose of The Job

• To provide operational management of the shift teams delivering planned and reactive maintenance across the Client Data Centre portfolio, but at specific locations.
• To effectively and efficiently use the shift team resource to deliver the contractually required levels of service delivery.
• To act as the operational focal point and duty manager when on shift and to act as CBRE’s primary representative in the event of any incidents and or accidents which occur during a shift rotation.
• Primary focal when on shift for liaison and client communications, in particular Client Services works in Client Space.
• Mitigate risk to the assets/ systems identified within the MSA and ensure all environmental conditions are maintained always with regard to critical building systems.
• To ensure the Planned Preventative Maintenance (PPM) plans in place and the services required are delivered to that plan during each shift.
• Ensure all reactive and breakdown works to all M&E Systems, Building Fabric and infrastructure within the confines of the building compound are completed promptly during each shift.
• To effectively supervise the shift to shift DC building operations.
• To take responsibility for buildings and assets as designated by the Engineering Operations Manager and to hold responsibility for the data for these building assets so that the data may support the completion of any audit or evaluation complete either by Client or any other body including CBRE.

Key Responsibilities

• Provide leadership, and that the contractual commitments are met and exceeded.
• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE Managed services and subcontractors’ activities.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Promoting and maintaining the core Values of CBRE Managed Services.
• To follow EOPs and escalate accordingly when incident occur.
• To own the Planned Preventative Maintenance Plan and ensure it is carried out in line with task schedules and industry best practices.
• Supervision of works performed by either CBRE staff or sub-contractors in accordance with CBRE, Procedures and Policies including holiday/absence cover.
• Ensuring the efficient and effective operation, maintenance and repair of the sites M&E Systems, Building Fabric and infrastructure.
• Complete regular inspections of the Building Fabric, M&E Systems and infrastructure to ensure that the Clients assets are maintained in accordance with the manufacturers guidelines and industry best practice.
• Compliance with and provide record keeping for CBRE ISO 9002 Quality Management System to support the Client with accreditation to ISO standards.
• First line supervision of Specialist Service Contractors, including Induction and signing off and actioning minor works listed on service report sheets in accordance with the MSA.
• Utilising the Client CMMS to monitor staff’s performance and ensure service delivery.
• To champion and supervise the CBRE CermTM processes ensuring they are used to mitigate risk to the operation of critical plant and equipment
• Management & Supervision of the Team in accordance with CBRE, Procedures and Policies.
• Be responsible for all HR functions and the training and development of team members.
• Organise and if necessary, assist in reactive repairs to the sites M&E systems (BMS, Fire, Air Conditioning, Generators and LV Electrical Distribution and Switch Gear).
• Oversight of all switching operations during a specific shift rotation when on duty.
• Overall ownership of Building Assets as deemed by the Engineering Operations Manager, to ensure demonstration of compliance when tested under a Top100 Audit or similar activity.
• Advising the Engineering Operations Manager on labour levels and holiday/absence cover
• Utilising Help Desk (ASD) and PPM systems to monitor staff’s performance and ensure service delivery.