TGS International Group
Data Centre Supervisor
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Data Centre Supervisor
Location: Manchester (site-based)
Employment Type: Permanent, full-time
Salary: £40,000 - £46,000
About the Role
We are working with a specialist provider of IT cabling and critical infrastructure support services, delivering managed data centre operations for major enterprise clients across the UK.
This is a site-based Data Centre Supervisor role within a live, high-availability 24/7 environment. You will take ownership of the day-to-day delivery of Moves, Adds & Changes (MAC) activity and Business-as-Usual (BAU) operations, supervising the on-site team and making sure work is delivered safely, to standard, and within SLA.
Working alongside the Data Centre Manager, Service Delivery Manager and client stakeholders, you will be involved in planning and scheduling works, coordinating vendors, and driving continuous improvement in how the site runs. It is a hands-on supervisory position for someone who knows structured cabling inside out and enjoys the operational rhythm of a live data hall.
Responsibilities
- Deliver MAC and BAU activities across data centre and campus environments
- Support the planning, scheduling and execution of works to meet client requirements
- Monitor and ensure SLA performance, escalating risks and issues where required
- Coordinate with internal teams, clients and third-party vendors to maintain service excellence
- Supervise cabling, installation, decommissioning and equipment handling activities within the data centre
- Manage workload allocation, resource planning and shift coverage
- Maintain compliance with health & safety, quality standards and client processes
- Support incident management, troubleshooting and first-line technical support
- Maintain accurate documentation, reporting and asset tracking systems
- Participate in operational, client and team meetings and contribute to service improvement
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Essential Requirements
- Relevant experience in a Data Centre MAC (Moves, Adds & Changes) environment
- Extensive experience in structured cabling installation, testing and fault finding
- Strong knowledge of cabling standards (copper & fibre) and data centre infrastructure
- Proven experience with asset management, ticketing systems and service delivery processes
- Ability to supervise shift activities and support project delivery from design through to handover
- Experience managing third-party vendors and working in large-scale operational environments
- Strong organisational, prioritisation and problem-solving skills
- Comfortable working under pressure in a 24/7 operational environment
- Excellent communicator, able to work independently and as part of a team
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Desirable
- Industry certifications such as CompTIA Server+, Network+, CCNA or ITIL
- Data centre or cabling certifications such as BICSI, CDCTP or CDCMP
- Previous experience within banking or enterprise data centre environments
What the Role Offers
- Salary of £40,000 - £46,000
- A permanent, site-based position on a long-term managed services contract
- Exposure to large-scale enterprise data centre environments
- Clear progression within a growing critical infrastructure operations team
- Support towards relevant industry and data centre certifications
- A collaborative operational team working to high standards
To apply or find out more, please get in touch for a confidential conversation.
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