Tate Recruitment
Data & Insights Manager
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Data & Insight Manager
Fixed-Term Contract (12-14 Month Maternity Cover)
Competitive Salary + Company Car + Excellent Benefits
Milton Keynes | Hybrid Working (3 days office / 2 days home)
Drive Customer Experience Transformation
Our client is a well-respected international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change.
This is far more than a traditional data role. While you'll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships, and driving business-wide engagement with the programme.
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Customer experience sits at the heart of the business, directly influencing customer retention, service revenue, and long-term success.
The Role
Working closely with senior leaders, operational teams, and external partners, you will:
- Lead the organisation's Customer Experience programme.
- Manage the implementation and embedding of a new CX platform.
- Coordinate stakeholders and drive project delivery across the business.
- Manage third-party suppliers, ensuring delivery against expectations.
- Translate customer feedback and data into practical business recommendations.
- Provide tools, insights, and reporting that support operational performance.
- Identify opportunities to improve customer satisfaction, retention, and revenue.
- Support and develop one direct report.
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What We're Looking For
We're interested in candidates from any customer-focused sector who can bring fresh thinking and best practice.
You'll have:
- Proven project management and change delivery experience.
- Strong stakeholder engagement and influencing skills.
- Experience managing external suppliers and partners.
- Confidence working with data, reporting, and business insight.
- Commercial awareness and an understanding of customer experience drivers.
- Excellent communication, organisation, and relationship-building skills.
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