Tech Pipeline
Data Operations Coordinator
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Job Description: Data Operations Coordinator
We are currently assisting a Birmingham-based insurance firm that is struggling with a significant backlog of unmapped data fields and inconsistent record keeping. Their internal systems are producing conflicting reports, and the staff is stuck in a cycle of manual reconciliations just to close their books each month. As a Data Operations Coordinator, you will step into the middle of these broken data flows. Your job is to find the specific point where a record stops moving correctly and fix the underlying routing rule or workflow. This is a fully remote role where you will help us clear the operational drag that prevents this firm from performing at its full capacity.
About Tech Pipeline
- We identify the friction that slows companies down, such as broken approval chains and manual workarounds.
- We focus on the gap between existing software and the work that actually needs to happen.
- We look into logs and configurations to find exactly where data goes bad or processes degrade.
- We do not deliver slide decks or abstract frameworks: we fix specific, technical problems.
- We rebuild routing rules, consolidate backlogs, and update SOPs to match reality.
- We stay through the cutover and the first month of live operation to ensure the fix holds.
- We believe the tool the client already owns is usually the right place for the fix.
- We value clear documentation, named ownership, and plain English communication.
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What You Will Do
- Compare data sets across multiple insurance platforms to identify where information is dropping or drifting.
- Review system logs to trace the path of a transaction from initial entry to final storage.
- Update internal runbooks to reflect new manual reconciliation steps while we work on permanent automation.
- Monitor incoming data streams for the client to catch errors before they hit the general ledger.
- Draft plain English documentation for every change made to a routing rule or system configuration.
- Clean up stale data that has accumulated due to old, neglected workflows or retired software.
- Maintain the daily decision log to ensure all team actions align with the project objectives.
- Collaborate with the lead operations engineer to test new configurations before the final cutover.
What You Bring
- A logical approach to problem solving and a genuine interest in how different software systems connect.
- Comfort working with spreadsheets and basic databases to sort, filter, and organize large lists of information.
- The ability to read a set of instructions and spot exactly where they no longer match what is happening on screen.
- A preference for finishing tasks and checking them off the list rather than letting them linger.
- Strong writing skills for creating clear, step by step documentation that others can follow.
- Patience for repetitive tasks that require high attention to detail, such as verifying policy codes or account numbers.
- Curiosity about why a process broke in the first place rather than just trying to hide the error.
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What We Offer
- A fully remote work environment that respects your time and personal boundaries.
- A competitive salary that is attractive for an entry level position in the data operations field.
- The chance to work on tangible operational problems with visible, concrete solutions.
- A culture that avoids unnecessary meetings in favor of written clarity and focus.
- Direct mentorship from experienced operations leads who value technical accuracy over corporate posturing.
- A defined project scope where you can see a clear beginning and end to your work.
How We Work
- We rely on weekly written updates to keep everyone informed without the need for constant synchronization meetings.
- Every fix we implement is backed by a decision log so that the client understands exactly why a specific choice was made.
- We do not believe in permanent retainers. Our objective is to set up the SOPs and routing rules so well that the client can manage them independently.
- Once the systems are stable and the client team is trained to run the process without us, we finish our engagement and move to the next challenge.
- This approach ensures we are always solving fresh problems and preventing the return of operational drag.
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