CoStar
Data Operations Support Analyst, CoStar - London
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Data Operations Support Analyst – Costar Group (London)
Overview
CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitise the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
With over 35 years of experience in real estate information, CoStar has developed unique offerings used by industry professionals worldwide. Known for data accuracy, innovation, and customer-centric solutions, CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.
Description
The Data Operations Support Analyst will support and expand the utilisation of CoStar’s data feeds program, working closely with existing and new accounts to demonstrate the benefits of automated data feed processes while maintaining the highest standards of customer service.
Responsibilities
- Develop a deep understanding of the benefits of data feeds for customers.
- Conduct outreach to clients underutilising data feeds.
- Increase data feeds usage and customer knowledge/experience.
- Gain expertise in commercial real estate competition to engage in value-added discussions.
- Recommend additional features or services to maximise customer value.
- Schedule meetings to:
- Review feed quality,
- Onboard new properties, and
- Verify data accuracy.
- Document interactions with customers with detailed tracking.
- Provide proactive troubleshooting for data feeds, ensuring positive experiences before escalation.
- Follow standard operating procedures (SOPs).
- Maintain positive customer relationships with primary account contacts.
- Analyse, investigate, and resolve technical issues reported by clients.
- Coordinate direct data feed set-ups with customers.
- Manage technical partnerships with software providers.
- Collaborate cross-functionally with Research, Sales, Product, and Engineering teams.
- Present solutions to internal/external stakeholders for problem resolution.
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Qualifications
- Bachelor’s Degree or equivalent experience.
- Proven track record of loyalty and commitment to past employers.
- Strong skills in customer service, including telephone rapport-building and objection handling.
- Ability to build and maintain beneficial customer relationships.
- Exceptional verbal and written communication skills.
- Highly organised, capable of prioritisation, multitasking, and meeting deadlines.
- Analytical mindset, with attention to detail and trend interpretation.
- Quick learner with ability to navigate fast-paced, tech-driven environments.
- Strong interpersonal skills, including conflict resolution and negotiation.
- Flexibility to adapt to changing priorities in a high-growth company.
- Preferred: Demonstrated knowledge of commercial real estate (e.g., property owner/agent marketing objectives).
- Bonus: Proficiency in French, German, or Spanish.
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What’s in it for you?
Joining CoStar Group means:
- A collaborative and innovative culture, attracting top talent.
- London HQ in Blue Fin, a modern working environment.
- Benefits package:
- Full private medical cover,
- Dental scheme,
- Life assurance,
- Member rewards programme,
- 28 days’ annual leave,
- Competitive pension schemes,
- Season ticket loans for transport,
- Enhanced maternity and paternity pay.
- Commitment to diversity, inclusivity, and equality, valuing applications from all backgrounds.
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