Caffè Nero UK
Data Platform Lead
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About Caffè Nero
Caffè Nero operates around 1,000 coffee houses in the UK, the Republic of Ireland, the US, Poland, Cyprus, Turkey, the Middle East, and Sweden and is Europe’s leading independent premium coffee house. Now employing circa 10,000 employees, since we opened in 1997 we have been providing exceptional, hand-crafted Italian coffee and fresh, high-quality food to customers seeking an authentic, Italian experience. The UK Caffè Nero Group comprises of Caffè Nero UK, Harris + Hoole, FCB Coffee, 200 Degrees, and Coffee#1.
The Role
We are looking for a Data Platform Lead at Caffè Nero. The role is based at our offices in Covent Garden, Central London.
Reporting to the Head of Data Engineering and AI, the Data Platform Lead will play a central role in designing, building, and evolving the Caffè Nero Group’s data platform. Using Snowflake, Matillion, and Power BI, they will ensure our data solutions are scalable, reliable, and aligned with the long-term needs of the business. They will bridge technical delivery with business priorities, helping our teams turn data into meaningful insight and better decisions. They will also lead the day-to-day delivery of the data team and help shape how Caffè Nero uses advanced analytics and AI to create business and customer value.
Key Accountabilities
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Data platform and architecture
- Own the technical direction and ongoing development of Caffè Nero’s data platform.
- Design scalable, resilient, and maintainable solutions using Snowflake, Matillion, and related technologies.
- Establish strong architectural and engineering standards while optimizing platform performance, reliability, and cost.
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Data engineering and delivery
- Lead the development of reliable ETL and ELT pipelines, data models, and integrations.
- Ensure data solutions are appropriately tested, monitored, documented, and supported.
- Resolve complex technical issues and promote automation and effective engineering practices.
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Reporting, analytics, and data quality
- Oversee the development of trusted Power BI datasets, reports, and dashboards.
- Partner with stakeholders to translate business needs into practical reporting and analytical solutions.
- Maintain high standards of data quality, consistency, and accessibility while enabling governed self-service analytics.
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AI and advanced analytics
- Help define and deliver Caffè Nero’s data and AI roadmap.
- Identify and prioritize practical opportunities to use AI, machine learning, and advanced analytics.
- Lead initiatives from proof of concept through to production, ensuring they deliver measurable value and are supported by appropriate data and governance.
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Leadership and business partnering
- Lead, coach, and develop the data team, setting priorities, and ensuring high-quality delivery.
- Build trusted stakeholder relationships and keep the team’s work aligned with wider business objectives.
- Communicate technical concepts, progress, risks, and trade-offs clearly to technical and non-technical audiences.
The Right Person
Caffè Nero is a company with a very special culture and an open and friendly style of working. It operates at pace and is a high-energy, invigorating environment. It attracts people with warmth and a positive outlook who genuinely enjoy working with people.
Whichever country you’re in, Caffè Nero has a culture in which close-knit relationships and trust are at its heart. At Caffè Nero, you truly feel part of a kind and caring family.
The Data Platform Lead will embrace and champion the Company culture. They will be curious, engaging, and able to build strong relationships across the business. They will combine deep technical expertise with pragmatic leadership and be comfortable remaining hands-on while guiding the work and development of the data team.
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The Successful Candidate Will Have:
- Strong experience designing and delivering modern cloud data platforms.
- Hands-on experience with Snowflake, Matillion, or comparable technologies.
- Advanced SQL skills and practical Python experience.
- Strong knowledge of data modeling, including Kimball methodology.
- Experience building robust data pipelines, integrations, and analytical datasets.
- Experience developing semantic models, reports, and dashboards using Power BI.
- Experience leading data professionals, setting priorities, and reviewing technical output.
- Strong business partnering and communication skills, with an ability to turn complex requirements into effective data solutions.
- Experience of AI or machine learning, modern development practices, data governance, third-party partners, or retail and hospitality data would be an advantage.
Being Part of the Caffè Nero Team
- A wonderful place to work, right in the middle of bustling Covent Garden (our Head Office Teams are currently working a minimum of 3 days a week in the office).
- Access to our benefits platform, giving discounts at the touch of a button.
- 25 days holiday per annum (plus bank holidays), rising with service.
- 50% employee discount on handcrafted drinks and 40% employee discount on food.
- Private medical care through Vitality.
- Medicash (cash plan healthcare scheme).
- Supporting our team members to achieve their professional goals is important to us, so alongside your day-to-day work you may have an opportunity to complete a professional qualification with our learning partners.
- Free hand-crafted drinks whilst you’re in the office - in your first week you’ll have Barista training, so you’ll know how to make the very best Caffè Nero coffee.
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