Motability Operations Ltd
Data Product Manager
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About The Role
Motability Operations (MO) are recruiting for a proactive Data Product Manager to join the Asset Risk (AR) division.
The Data Product Manager is a role that will ensure a cohesive approach to managing the systems that underpin AR’s output, including forecasting residual values and pricing for the largest fleet in the UK, setting the appropriate level of capital reserves for MO, and developing new ways to support our customer needs. The role works closely with the Technology Product Team to align on the product vision, roadmaps and business deliverables. The role has two direct Product Owner reports and ensures allocated Technology resource is able to support the AR Product Roadmap.
The role holder will demonstrate detailed process and system knowledge while coordinating resource across the function, wider business, and external stakeholders, to deliver the system maintenance and development roadmap.
You will report to the Head of Economic Capital and Asset Risk Operations within the Asset Risk Division.
As Part Of The Role, You Will
- Work with the AR Leadership Team to define & own the long-term product vision and AR Product roadmap
- Be responsible for planning, coordinating, continuously refining and deploying the AR Product roadmap via a robust prioritisation framework across the AR workstreams – Pricing and Forecasting – with strong stakeholder engagement
- Ensure the AR Product roadmap objectives, costs, resource requirements and timelines are approved & socialised, aligning with business objectives and market needs
- Work with the Technology Group Product Manager – and the wider Technology Division - to ensure that AR Product roadmap deliverables and resource requirements are aligned and managed effectively
- Be responsible for maintaining the operational health of AR systems as part of an Enterprise wide Technology estate; act as a senior point of contact and manage escalation and remediation with senior stakeholders and colleagues across the business
- Build strong relationships with internal stakeholders and external partners, ensuring seamless collaboration.
- Coordinate AR and Technology resource to agree the scope, build, test and deployment of system enhancements
- Coordinate communications to the AR Senior Leadership Team (SLT) and relevant governance Committees and working groups, gaining buy and maintaining confidence in our systems and activities
- Influence and manage expectations across senior leadership, cross-functional teams, and external partners.
- Directly manage two Product Owners – conducting skills assessments & performance reviews to support ongoing professional development of your team
- Work with your team to understand team velocity and capacity for optimal resource allocation to deliver on your roadmap.
- Help coach Product Owners, develop teams and business stakeholders to drive a product-led culture within the team and across the business
- Advocate and communicate the benefits brought about by the development of the new systems to AR and the wider business
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About You
You should have a passion for working with people and technology and bringing them together to improve how we serve our customers.
You should enjoy the challenge of a fast-paced environment where every day can provide different challenges and opportunities.
You should thrive on collaboration and engender trust, having the confidence to present, challenge and be challenged.
You Will Bring
- Proactive & highly organised mindset, able to prioritise & manage your workload
- Strong written and verbal communication skills
- Self-disciplined and able to set and meet timelines and objectives
- Strong attention to detail and adherence to governance
- Ability to work collaboratively or independently to achieve objectives
- Excellent at building relationships
Minimum criteria
You’ll need all of these.
- Considerable experience in product management or related roles
- Proven ability to develop product and proposition strategies and effectively communicate recommendations to senior management
- Ability to work collaboratively with cross-functional teams in a matrix environment
- Proven experience of stakeholder management
- Familiarity with common product management tooling incl. JIRA, Confluence & Miro
- Solid experience of a technical background with knowledge/experience of the software development lifecycle
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
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Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day
- We find solutions
- We drive change
- We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, the benefits you can expect are:
- Competitive reward package including an annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- 28 days annual leave with option to purchase and sell days
- Free fresh fruit and snacks in the office
- 1 day for volunteering
- Funded Private Medical Insurance cover
- Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
- Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
- Funded health screening for over 50s
- Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
- Employee Discount Scheme with an app to save on the go
- Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
- Generous family leave policies
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
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