Data Protection Apprentice

As a Data Protection Apprentice, you'll help manage Subject Access Requests (SARs) and Social Tenants Access to Information Requirements (STAIRs) requests, ensuring they are logged, tracked and responded to within statutory deadlines.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Log, acknowledge, and allocate SARs and STAIRs requests
• Monitor and manage the Data Protection Team, SARs and STAIRs inboxes, ensuring requests and enquiries are handled efficiently.
• Create, track, and manage daily case actions and workloads.
• Work collaboratively with colleagues across the organisation to identify, obtain, and organise information relevant to requests.
• Gather and collate data using Peabody's IT systems.
• Provide administrative support to the Data Protection Team as required.
• Maintain accurate records and produce performance reports on request volumes and response times for the Group Data Protection Officer.
• Manage the Data Protection virtual mail queue and process incoming correspondence.
• Respond to general data protection enquiries, including requests relating to CCTV and GDPR rights.
• Maintain personal skills and knowledge relevant to the role.
• Support the team's commitment to compliance by upholding Peabody's policies on Equality, Diversity, Inclusion, and Safeguarding.

Where you'll work

45-47 Westminster Bridge Road,
London
SE1 7JB

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PEABODY TRUST

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.