Derbyshire County Council
Data Protection Assistant
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Closing date: 19 August 2026
The Education Data Hub is recruiting to a permanent post within the Data Protection for Schools Team. This position offers an exciting opportunity to contribute to the delivery of high-quality data protection services for schools and multi-academy trusts (MATs) across the country.
The role focuses on supporting customer onboarding, training coordination, and customer communications. The postholder will play a key role in ensuring schools receive a smooth onboarding and offboarding experience, access to high-quality training, and ongoing support from the team.
Key responsibilities include supporting the delivery of:
- Customer Onboarding and Offboarding - coordinating onboarding and offboarding processes for schools and trusts.
- Training Administration - managing training schedules, monitoring attendance and completion, coordinating communications, and supporting both face-to-face and e-learning programmes.
- Customer Communications - producing newsletters, articles, updates, and service communications for schools and trusts.
- Service Administration and Customer Records - maintaining customer records and service information.
- Helpline Support and Triage - providing first-line support to customers and directing enquiries to the appropriate team members.
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The role requires a methodical and organized approach, with the ability to manage multiple tasks simultaneously, maintain accurate records, and meet competing deadlines. Strong communication and customer service skills are essential, alongside the ability to build positive relationships with schools, multi-academy trusts, and internal stakeholders.
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Experience of coordinating training programmes, customer onboarding processes, or customer support services would be highly desirable. The successful candidate will be confident using digital systems and analysing information.
The Education Data Hub is an award-winning, customer-focused traded service that brings together Data Protection, Cyber Security, Online Safety, IT for Schools, and Data Management services for all educational settings. The team is committed to making a meaningful difference, and this role offers the chance to be part of that.
Provisional Interview Date: 28 August 2026
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