Databarracks
Data Protection Engineer
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Job Description
Location: Battersea (and remote working)
Salary: 40-50k
Benefits: Private Medical Insurance, Cycle-to-work scheme
Reports to: Service Desk Manager
Start Date: ASAP
Hours of work: Full time
Experience: 2-3 years Technical Support experience
Language: English (Required)
The Role
This is an exciting role to deliver highly engaged proactive support to our Backup as a Service customers. The role also includes a rotating duty to cover the first line to handle incoming calls and enquiries from customers and route them to the right technical specialists.
The Responsibilities
- Monitoring and assisting our customers with their online backup services
- Providing ongoing proactive and reactive support to customers
- Helping customers troubleshoot issues with their backup jobs; advising on backup best practices
- Diagnosing, troubleshooting and advising customers on the resolution of issues preventing their backups from working effectively, which could include the customer’s OSs, software applications, transport and network issues
- Working across a range of customers of all industries and sizes providing first-class support to all
- Managing multiple customer cases concurrently and providing regular progress updates to customers
- Ensuring that all customer-related information including case history, contact information, and installed software are kept accurate and contribute to the ongoing upkeep and expansion of our technical knowledgebase
- Providing first line call answering and routing on a rotating duty with other technicians
- Joining the on-call rota after approximately 3-4 months
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Full training in Backup software and our proprietary tools will be provided.
The job requires a 37.5 hour working week of 7.5 hours per day with staggered shifts starting between 7am and 9:30am. The candidate will also be expected to join an on-call rota after approximately three months in the business (salary supplement and overtime pay will apply).
The Candidate
As a Data Protection Engineer, you'll be the voice of the company, providing a consistently excellent customer experience by promptly resolving customer and partner technical issues on a range of products and environments.
- At least 2-3 years of hands-on technical experience including business/customer facing work on a daily basis
- End users recognize you as someone who is dedicated, responsive, and always able to explain technical concepts and issues at a level that matches their understanding
- Experienced and an expert in at least one of the following: TCP/IP Networking, Windows Server 2012 including Active Directory, SQL Server, Microsoft Exchange, Microsoft SharePoint
- A solid understanding of the architecture, best practice implementation, common issues, and how to troubleshoot them
- Thrives in an environment where time is of the essence, teamwork is key, multitasking is a way of life, and customer satisfaction is the ultimate reward
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Databarracks offers you the opportunity to become a data protection hero, working on a wide range of versions of major operating systems, across a variety of end customer environments of varying size and complexity, alongside approximately 25 other technology professionals from whom you can learn and likewise share your experience and knowledge.
Our Company
Databarracks is one of the UK's leading IT Resilience Managed Service Providers. We help organizations prepare for, respond to, and recover from disruption through industry-leading Disaster Recovery, Cyber Recovery, Backup, and Resilience Testing services. Our clients include some of the UK's most respected organizations operating within highly regulated environments where resilience is critical. We combine technical excellence with a consultative, customer-focused approach and continue to grow through long-term client partnerships and exceptional service delivery.
Salary
40000 - 50000 GBP (yearly)
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