West London NHS Trust
Data Quality & Assurance Officer
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North Bristol NHS Trust and University Hospitals Bristol and Weston NHS Foundation Trust Merger
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job Overview
Are you passionate about improving data quality and helping teams get the most from digital systems? We are looking for a proactive Data Quality & Assurance Officer to join our growing Data Quality & Assurance team.
Reporting to the Group Data Quality & Assurance Lead, you will play a key role in ensuring clinical and operational data meets local and national quality standards. Acting as an expert system user, you will support colleagues, identify and resolve data quality issues, monitor trends, undertake investigations, and help drive continuous improvement across the organisation.
You will work closely with operational, clinical and digital teams, providing guidance, training and support to ensure compliance with procedures and service standards. The role also offers opportunities to contribute to system enhancements, process reviews and wider digital transformation initiatives.
We are seeking someone with strong communication and problem-solving skills, experience in an IT, administrative or healthcare environment, excellent attention to detail, and a commitment to delivering high-quality services. Knowledge of NHS systems or data quality processes would be advantageous.
If you enjoy working with data, supporting people and making a real difference to patient care through better information, we'd love to hear from you.
Main Duties of the Job
- Monitor data quality issues resulting from poor inputting practices.
- Support and train staff to follow standard operating procedures.
- Escalate non-compliance to appropriate managers.
- Confidently make relevant data quality changes to the core PAS system.
- Minimise service disruption and facilitate service restoration within agreed SLAs.
- Proactively identify problem trends and work towards permanent solutions.
- Support the lifecycle of problems from identification through root cause analysis to remediation.
- Conduct process reviews and support IT solution implementation and improvements.
- Attend meetings and workshops, working with stakeholder groups to achieve objectives.
- Collaborate in planning, design, development, and deployment of new solutions and enhancements.
- Undertake training to develop comprehensive knowledge of clinical/non-clinical applications.
- Support and contribute to departmental decisions based on analysis and interpretation of new and emerging data quality situations.
- Undertake administrative tasks relevant to the role.
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Working for Our Organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.
Chaired By Ingrid Barker And Led By Maria Kane As Chief Executive, Bristol NHS Foundation Trust Aims To Transform The Way Healthcare Is Delivered Locally With a Clear Focus On Making a Difference For What We Call Our Four Ps
- Better outcomes for our Patients
- More opportunities for our People
- Fairer more consistent care for our Population
- Best Value for Public Purse
Our Vision For Five Years From Now
- Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
- We will meet rising demand by maximising the use of our available resources.
- More care will be delivered nearer to patients, in their homes or the community.
- Digital technologies will have transformed the way we work and the way we deliver care.
- Our people will feel engaged, energised and empowered by their work.
- We will be known as a place where people enjoy working, training and building a career.
- Our volume of globally renowned research and innovation will have grown significantly.
- We will contribute to system financial balance.
Detailed Job Description and Main Responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Training, Knowledge and Experience
Essential criteria
- Experience in IT or operational environment.
- Good general education or equivalent experience.
- Experience delivering system support in a healthcare environment.
- Experience working with staff to understand and resolve issues.
- Experience planning and organising workload, meeting deadlines, and working to SLAs.
- Familiarity with NHS clinical information systems (e.g., PAS, Order Comms, PACS).
Desirable criteria
- Experience working with stakeholders and in multidisciplinary environments.
- Knowledge of current IT and clinical agendas, record keeping, and terminology.
Communication Skills
Essential criteria
- Excellent communication skills, both technical and non-technical
- Strong negotiation, mediation, and interpersonal skills.
- Able to establish and maintain effective working relationships.
- Capable of influencing clinicians and stakeholders to embrace change.
Desirable criteria
- Confident and assertive in escalating issues and providing feedback.
- Able to deliver tailored training and presentations to diverse audiences.
Analytical Skills
Essential criteria
- Ability to work with the outputs from complex data sets using a range of tools to inform tasks needed to improve services.
- Experience in critical evaluation of written materials and data analysis.
- Able to develop and implement effective solutions to data quality problems
- Able to support root cause analysis of identified problems.
Desirable criteria
- Able to perform basic information/data gathering and high-level statistical analysis.
Planning Skills
Essential criteria
- Experience in planning and organising day-to-day activities and workload.
- Ability to adjust tasks to reflect changing circumstances and priorities.
- Capable of undertaking investigations to determine areas of improvement.
- Assist in planning organising of departmental activities.
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Desirable criteria
- Capable of supporting broader change initiatives within the function or wider team.
Management Skills
Essential criteria
- Ability to motivate others to achieve objectives.
- Able to manage workflow and process to achieve service improvement.
- Good people skills, including communication, motivation, and development.
Desirable criteria
- Experience supporting change management and improvement.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
Equal Opportunities Employer
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Important
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you
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