Vicinity Centres
Data Quality Specialist
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We're reimagining the way Australians live, work, and play.
We own and manage some of the most recognisable and loved retail destinations across Australia.
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity.
Role purpose
The Data Quality Specialist supports Vicinity’s Property Management operations by strengthening the quality, consistency and usability of operational data across centres. The role works with Technology, Data & AI Enablement, operational data owners, and centre teams to apply data standards, coordinate remediation activity, embed good data governance practices into day to day operations and improve operational data across the business.
Key Accountabilities
Data Stewardship & Standards
- Act as the operational data steward for Property Management, helping define and maintain practical data definitions, standards and quality expectations for centre operations.
- Coordinate with operational data owners and Technology teams to keep data standards current, understood and consistently applied.
- Support system-of-record decisions, governance pathways and escalation of data issues where ownership or standards are unclear.
Data Quality Management & Remediation
- Coordinate scheduled data quality management and remediation processes, including review cycles, issue triage, root-cause analysis and follow-up actions.
- Work with centre teams, Operations Enablement Centre of Expertise and custodians to resolve data issues in a way that improves quality without shifting unnecessary workload back to centres.
- Monitor recurring data issues and recommend practical improvements to standards, processes, training or system configuration.
- Coordinate with vendors, delivery partners and technology team to investigate and resolve data quality issues originating from external systems, interfaces or third-party data sources.
Operational Data Support & Enablement
- Provide frontline operational support for Tier 1 data-related requests through the Operations Enablement service support model, including guidance on data meaning, standards and issue resolution.
- Develop simple guidance, knowledge content and support materials that help centre teams enter, validate and maintain operational data accurately.
- Identify opportunities to simplify operational data activities and improve the centre experience of using core systems.
- Partner with centre teams to embed data quality governance requirements into everyday operational processes, promoting consistent and sustainable ways of working.
- Support the development of a positive data culture by increasing awareness, capability and accountability for data quality across centre teams.
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Data Governance, Risk & Compliance
- Operate in line with Vicinity’s Technology data ownership structure and support compliance with security, privacy, data governance and information management expectations.
- Work with Cyber & Information Security, Data & AI Enablement, and Data Platform, Architecture & Engineering to ensure data use, storage and controls are appropriately considered.
Key Role Relationships
- Operational Enablement Teams
- Centre Teams
- Technology
- External: Vendors or Delivery Partners involved in operational systems
Experience & Capabilities
ESSENTIAL EXPERIENCE (what you have done)
- Experience supporting data quality, data governance, operational systems, business process improvement, reporting or service support in a complex multi-site environment.
- Demonstrated ability to work with business stakeholders and technology teams to define data issues, coordinate remediation activity and improve operational data practices.
- Experience translating operational requirements into clear standards, guidance, knowledge content or business rules.
CRITICAL KNOWLEDGE (what you need to know)
- Understanding of data stewardship principles, including definitions, ownership, quality rules, thresholds, source systems, issue management and escalation pathways.
- Working knowledge of operational data risks, information security, privacy, compliance and governance considerations.
- Strong understanding of centre operations, service support processes and the practical impacts of poor data quality on frontline teams.
CAPABILITIES (what you can do)
- Analytical and structured problem solving, with the ability to identify root causes and practical remediation options.
- Strong stakeholder coordination skills, including the ability to influence without direct authority and bring together operational and technical teams.
- Clear written communication, with the ability to create simple standards, guidance and support material for centre teams.
- High attention to detail, sound judgement and the ability to balance governance requirements with operational practicality.
PERSONAL ATTRIBUTES (who you are)
You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:
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- Respect: We listen to and acknowledge each other's views. We have difficult conversations with care.
- Integrity: We back our words with the right actions. We do the right thing, no matter the situation.
- Customer Focus: We nurture a genuine connection with our customers. We consider customer needs when making decisions.
- Collaboration: We invite the right people to the table. We balance consensus with decisive actions.
- Excellence: We always strive to improve. We share our challenges and celebrate the wins.
Why Vicinity?
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:
- Flexible working options
- Birthday leave & purchased additional leave
- $1,000 worth of VCX securities rewarded for eligible team members
- Generous Parental Leave
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:
- Email: talent.acquisition@vicinity.com.au
- Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)
Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
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