The Role

The Administrator will play a key role in ensuring customer orders are processed efficiently and accurately from receipt through to delivery. The successful candidate will be highly organised, possess excellent communication skills, and take pride in providing outstanding after-sales support.

What You'll Do at Work

• Process customer orders accurately and in a timely manner
• Carry out stock availability checks and liaise with suppliers where required
• Proactively notify customers of any delays and provide regular updates
• Chase suppliers and couriers to monitor and expedite deliveries
• Prepare and dispatch customer orders, ensuring all documentation is completed correctly
• Check supplier invoices against purchase orders and delivery records, resolving any discrepancies
• Provide excellent after-sales care, responding to customer queries and resolving issues promptly
• Maintain accurate records and update internal systems
• Support the wider team with general administrative duties
• Assist in improving administrative processes and customer experience initiatives
• Manage daily office operations and administrative tasks
• Handle incoming calls, emails, and correspondence

What We Offer

• A friendly and supportive working environment
• Opportunity to be part of a growing business
• Ongoing training and development opportunities

Employee Benefits Package (where applicable)

• Benefits:
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking

Where You'll Work

7 EDISON CLOSE
RANSOMES EUROPARK
IPSWICH
IP3 9GU

Apprenticeships

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

LEEP TALENT LIMITED

Training Course

Data technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What You'll Learn

Course contents:

• Select and migrate data from already identified sources.
• Format and save datasets.
• Summarise, analyse and explain gathered data.
• Combine data sets from multiple sources and present in format appropriate to the task.
• Use tools and/or apply basic statistical methods to identify trends and patterns in data.
• Identify faults and cleanse data to improve data quality, for example identifying gaps, duplicate entries, outliers and unusual variances, including cross-checking across data elements or between data sources.
• Audit data results for maintenance of data quality, reviewing a data set once all sources are combined, to ensure accuracy, completeness, consistency and traceability from original data.
• Demonstrate the different ways of communicating meaning from data in line with audience requirements.
• Produce clear and consistent documentation of the data provided to others and of actions completed. Where appropriate or mandated by the working context, this documentation should use standard organisational templates.
• Store, manage and distribute data in compliance with organisational, national, sector specific standards and or legislation.
• Considers sustainability and ways to reduce impact. For example, using cloud storage, sharing links to files, avoid storing multiple versions of files, and reducing the use of physical handouts of documentation.
• Parse data against standard formats, and test and assess confidence in the data and its integrity.
• Operate collaboratively in a working context that accounts for, and takes advantage of, the roles, skills and activities of others, especially those interacting with the same data sets or working towards a common goal.
• Prioritise own activities within the context of the duties to be performed, taking account of any known or expected impact on others.
• Follows equity, diversity and inclusion policies in the organisation for a common goal.
• Demonstrate the ability to use different tools and methods to formulate and utilise effective prompts to research, apply, and evaluate data transformation techniques.