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Data User Apprentice - Service Systems Administrator

London
£26.2k – £27.1k/yr
Posted 1 day ago
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Looking to build a long-term career in the exciting world of Data and Technology?

Look no further! This is your chance to take your first step into a rewarding career with a Level 3 Data Technician Apprenticeship at Kaplan.

This role is perfect for people who are currently not in education, employment or training and are looking for an opportunity to gain valuable skills, paid work experience, and a recognised qualification.

Whether you're leaving school or college, taking a different career path, or looking for your first full-time role, this apprenticeship provides the support and training you need to get started. You'll earn a salary while gaining hands-on experience in a professional workplace and studying towards a nationally recognised qualification.

Wage

£26,228 a year

Minimum wage rates (opens in new tab)
Paying between £26228 - £27086

Training course

Data technician (level 3)

Hours

Monday to Friday, shifts to be confirmed.
37 hours a week

Start date

Monday 21 September 2026

Duration

1 year 6 months

Positions available

2

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a key member of the Service Delivery Operations team, the Service Systems Administrator will provide essential operational support by maintaining accurate and complete data within core Kaplan systems. The role holder contributes to the smooth execution of day-to-day processes and carries out timely data entry, supporting our strategy to ensure Kaplan is easy to do busy with.

As the Service Systems Administrator, you will:

  • Act as the first point of contact for system queries and issues via Freshdesk
  • Process data and support the production of reports, as instructed
  • Complete updates and housekeeping tasks within the systems
  • Manage own workload and priorities ensuring that deadlines and expectations are met and quality is maintained
  • Build and maintain strong working relationships with internal stakeholders, contributing to opportunities for efficiency and continuous improvement
  • Champion, in all that we do, the vision, values and quality expected by Kaplan

Detailed responsibilities

System & Data Administration

  • Use a variety of platforms to best facilitate routine tasks. These include:

    • Google Workspace
    • Onefile
    • Business Central
    • Dayschedule
    • Excel
    • PowerBI
  • Update systems with information relating to Learner progress. An example of this would be adding notes from internal support teams to Onefile.

  • Assist with tasks relating to user management and system access, including:

    • Setting up system access for external Line Managers
    • Resolving user queries
    • Raising system related issues
  • As required, create new system based forms or templates, and complete system housekeeping tasks

  • Support with reporting tasks as required

  • Follow GDPR processes at all times to prevent and if necessary promptly report data breaches.

  • Triaging and responding to our team’s Freshdesk queries

    • Triage queries allocated to our team in Freshdesk and resolve them where possible.
    • Reassign to the relevant team/colleague or escalate to a Manager, as appropriate, if you are unable to resolve yourself.
    • Ensure all responses are provided within agreed service level agreements.

Help drive continuous improvement

  • Review the process and guidance documents relevant to your role, twice yearly, to identify anomalies and update them as applicable, to ensure all processes are clearly and correctly recorded.
  • Make suggestions to improve our processes and drive efficiencies in our team, using AI to support improvements where applicable.
  • Suggest improvements that can be made to our systems.
  • Thoroughly test any new developments in relation to the above tasks and provide feedback on their viability.

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

Start with a chat, not a search bar

Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

P

Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

You’ll also carry out other duties, within the broad scope and spirit of your role, as requested by your manager. Our business continuously evolves, so your role will too.

Where you'll work

179-191 Borough High St
London
SE1 1HR

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KAPLAN FINANCIAL LIMITED

Training course

Data technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

  • Select and migrate data from already identified sources.
  • Format and save datasets.
  • Summarise, analyse and explain gathered data.
  • Combine data sets from multiple sources and present in format appropriate to the task.
  • Use tools and/or apply basic statistical methods to identify trends and patterns in data.
  • Identify faults and cleanse data to improve data quality, for example identifying gaps, duplicate entries, outliers and unusual variances, including cross-checking across data elements or between data sources.
  • Audit data results for maintenance of data quality, reviewing a data set once all sources are combined, to ensure accuracy, completeness, consistency and traceability from original data.
  • Demonstrate the different ways of communicating meaning from data in line with audience requirements.
  • Produce clear and consistent documentation of the data provided to others and of actions completed. Where appropriate or mandated by the working context, this documentation should use standard organisational templates.
  • Store, manage and distribute data in compliance with organisational, national, sector specific standards and or legislation.
  • Considers sustainability and ways to reduce impact. For example, using cloud storage, sharing links to files, avoid storing multiple versions of files, and reducing the use of physical handouts of documentation.
  • Parse data against standard formats, and test and assess confidence in the data and its integrity.
  • Operate collaboratively in a working context that accounts for, and takes advantage of, the roles, skills and activities of others, especially those interacting with the same data sets or working towards a common goal.
  • Prioritise own activities within the context of the duties to be performed, taking account of any known or expected impact on others.
  • Follows equity, diversity and inclusion policies in the organisation for a common goal.
  • Demonstrate the ability to use different tools and methods to formulate and utilise effective prompts to research, apply, and evaluate data transformation techniques.

Select and migrate data from already identified sources.
Format and save datasets.
Summarise, analyse and explain gathered data.
Combine data sets from multiple sources and present in format appropriate to the task.
Use tools and/or apply basic statistical methods to identify trends and patterns in data.
Identify faults and cleanse data to improve data quality, for example identifying gaps, duplicate entries, outliers and unusual variances, including cross-checking across data elements or between data sources.
Audit data results for maintenance of data quality, reviewing a data set once all sources are combined, to ensure accuracy, completeness, consistency and traceability from original data.
Demonstrate the different ways of communicating meaning from data in line with audience requirements.
Produce clear and consistent documentation of the data provided to others and of actions completed. Where appropriate or mandated by the working context, this documentation should use standard organisational templates.
Store, manage and distribute data in compliance with organisational, national, sector specific standards and or legislation.
Considers sustainability and ways to reduce impact. For example, using cloud storage, sharing links to files, avoid storing multiple versions of files, and reducing the use of physical handouts of documentation.
Parse data against standard formats, and test and assess confidence in the data and its integrity.
Operate collaboratively in a working context that accounts for, and takes advantage of, the roles, skills and activities of others, especially those interacting with the same data sets or working towards a common goal.
Prioritise own activities within the context of the duties to be performed, taking account of any known or expected impact on others.
Follows equity, diversity and inclusion policies in the organisation for a common goal.
Demonstrate the ability to use different tools and methods to formulate and utilise effective prompts to research, apply, and evaluate data transformation techniques.

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Training schedule

This apprenticeship provides your employees with fundamental capabilities crucial for navigating and leveraging data effectively within your organisation, allowing them to understand insights, foster transformation, and gain a competitive edge.

  • Data Analysis Fundamentals
  • Data Literacy and Generative AI Introduction
  • Data Analysis and Visualisation with Excel
  • Databases and Data Modelling
  • Data Challenge and EPA Readiness

Our apprenticeships are uniquely designed to offer unparalleled support for both employers and learners. We provide expert-led, practical training and simulations that build transferable digital skills and instil a growth mindset - essential for effectively leveraging technology.

More training information

Kaplan is one of the world’s largest and most diverse education providers. We are one of the UK’s leading training providers for finance and accountancy and data and IT qualifications and train thousands of apprentices each year.

We have been educating and training students for over 70 years and have helped thousands of people achieve their career goals. We offer apprenticeships from Level 2 to Level 7 and cover Accountancy & Tax, Banking & Finance and Data & IT.

We offer study methods to suit all types of learning, whether you want to be face-to-face, or left alone to study in your own time.

Essential qualifications

  • GCSE in:
    • Maths (grade 9-4)
    • English (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation
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Skills

Google Workspace
Onefile
Business Central
Dayschedule
Excel
Power BI
Freshdesk
GDPR
AI

Location

Metal Box Factory, 30 Great Guildford St, London SE1 0HS, UK

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