Detailed Job Description and Main Responsibilities

• Regularly download and validate reports on the department’s performance provided by information management.
• Assist in the completion of data validation tasks on a monthly basis.
• Regularly check and clear up uncashed outpatient appointments.
• Regularly check and clear up admission dates in the past.
• Regularly check the care of patients whose waiting times have exceeded targets to verify that information has been recorded correctly and to facilitate further care where needed.
• Check care pathways where information has been recorded as missing and obtain the required information.
• Assist staff in the department in the use of Careflow to prevent data quality issues arising.

Person Specification

Education / Training / Qualification

Essential criteria

• Educated to a GCSE level (including Maths and English)

Work Experience

Essential criteria

• Experience of working in the NHS or similar organization
• Experience of working in a multi-disciplinary and busy team environment.
• Experience of working under pressure.
• Experience of working to fixed protocols and procedures.
• Experience of using spreadsheets to record and track information.

Desirable criteria

• Experience of talking to patients or working in a patient-focused environment

Knowledge / Skills / Abilities

Essential criteria

• Must be computer literate / possess keyboard skills
• Knowledge of the RTT policy
• Excellent verbal and written communication skills; good telephone manner
• Good organizational and time management skills; must be able to prioritize and plan daily workload, including working flexibly when interruptions impact upon completion of daily tasks; must demonstrate attention to detail in a busy and frequently interrupted department; completion of tasks to deadlines.
• Understanding of patient confidentiality, data protection, and freedom of information policies as they relate to waiting times

Desirable criteria

• Knowledge of the Careflow patient administration system

Personal Qualities / Special Circumstances

Essential criteria

• Keen to develop professionally and to learn new skills as required by the post.

Desirable criteria

• Leadership and influencing skills with the ability to enthuse, motivate, and involve individuals and teams.

We hope you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support—developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016, all applicants must be able to speak fluent English to an appropriate standard which will be assessed at the interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points-based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams—unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts, we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can if you are interested and you meet the requirements of the Person Specification.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide, interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.