Location: Harlow - onsite

Responsibilities & Skills Required:

• Must have a minimum of experience of IT infrastructure working in an in-house or COLO datacentre.
• Basic hardware support not just limited to manual power cycling of devices as well as replacing any hot swappable components on request.
• Experience in using Service-Now to create changes and CTASK, updates statuses, and close down changes on completion.
• Proactively monitoring Service-now for alerts, incidents, and tasks, corresponding and communicating with third-party vendors and internal clients.
• Knowledgeable in technical project requirements to give guidance on physical provisioning, power, cooling, and logical network connectivity.
• Create rack elevation plans and patching schematics using Excel and Visio for copper and fibre connectivity.
• Patching, racking, and stacking for installs, following internal best practices & IMAC process.
• Installation and testing of physical patching to equipment, dressing down, and labelling cables.
• Material control, maintain records of deliveries, storage, and update ticketing systems.
• Daily housekeeping checks, reporting on noncompliance issues, hardware alerts, and tracking until remediated.
• Managing access control process for the datacentre, raising requests tickets for authorized approval.
• Must have excellent interpersonal skills including: Communication—written and verbal and be able to be articulate in negotiating and reaching agreements for project work and problem-solving.
• A flexible approach is a must: Predominantly working weekdays 9 – 5 in Harlow but would be required to cover project work after 19:00 on weekdays and at weekends when necessary, occasionally would be a requirement to cover workloads at the customer's second active datacentre centre in UK.
• Emergency call-out requires attendance at DC within 1 hour maybe.
• Must hold a full UK driving licence.