Rendall & Rittner
Day Concierge
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DAY CONCIERGE
Rendall & Rittner
£28000-£29000
SmokeHaus, Hackney Wick - E8 3SE
Monday to Friday 0800-1700
DEVELOPMENT DETAILS
You’ll be at the heart of a contemporary residential community in Hackney Wick, surrounded by independent cafes, galleries, studios and bars that give the area its creative energy. With Hackney Wick Overground a short stroll away, and London Fields and Cambridge Heath nearby for services into Liverpool Street and Stratford, the location is well-connected yet village-like. Your front-of-house presence will shape the daily experience for residents and visitors in a modern setting where design, convenience and community come together.
ROLE EXPECTATIONS
You will be the friendly first point of contact for residents and guests, delivering a seamless front-of-house service from the reception desk and around the development. You’ll coordinate deliveries, manage keys and contractors, maintain immaculate communal areas and keep clear records, all while handling queries efficiently and professionally. Every day, you’ll ensure the building feels safe, welcoming and well-run.
What Success Looks Like
- Residents and visitors consistently receive a warm, proactive welcome and helpful support.
- Reception and communal areas are always immaculate, orderly and well-presented.
- Deliveries, keys and contractor movements are logged accurately and handled promptly.
- Issues are identified early, escalated appropriately and resolved with minimal disruption.
- Clear, timely communication keeps residents informed and reassured.
- Compliance, health and safety and site procedures are followed to the letter.
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How You'll Spend Most Of Your Time
- Greeting residents and guests, responding to queries and providing local information.
- Managing parcel deliveries, logging items and coordinating collection with residents.
- Overseeing key control, access permissions and contractor sign-in/out.
- Conducting regular walks of the building, noting defects and reporting maintenance needs.
- Maintaining accurate records, incident reports and daily handovers.
- Supporting emergencies and drills, following procedures and liaising with management.
Who This Role Is For
- You bring a calm, people-first approach and enjoy helping others.
- You’re organised, detail-focused and take pride in a spotless front-of-house.
- You communicate clearly, listen actively and follow through on commitments.
- You stay composed under pressure and solve problems with initiative.
- You’re a team player who collaborates with colleagues, residents and contractors.
Experience That Helps
- Previous concierge, hospitality, customer service or front-of-house experience.
- Experience in residential developments, hotels or corporate reception environments.
- Familiarity with access control systems, parcel management and basic H&S procedures.
- Confident using email, logging systems and handheld devices to keep accurate records.
- Knowledge of the local area and transport links to support resident queries.
What We Offer
- 16 plus bank holidays days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
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About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on customer service scenarios, problem-solving, building operations knowledge and alignment with our values
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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