Rendall & Rittner
Day Concierge
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DAY CONCIERGE
Rendall & Rittner
£30,000 - £32,000
The Colyer, Covent Garden - WC2H 7JA
Mon - Fri 0800 - 1700
DEVELOPMENT DETAILS
Set within a boutique, luxury collection of just 14 apartments on the former Club 51 site, you’ll be at the heart of London’s West End between Soho and Covent Garden. The Royal Opera House and leading theatres are moments away, with Tottenham Court Road and Leicester Square stations close by, creating a vibrant, cosmopolitan setting. You’ll support discerning residents who value privacy and high standards, operating in an elegant, low-density environment where attention to detail and personal service truly stand out.
ROLE EXPECTATIONS
You will be the welcoming face of the development, providing polished front-of-house service, managing contractors, and ensuring the building runs smoothly throughout the day. You’ll handle resident requests, coordinate deliveries, maintain immaculate communal areas, and keep concise records. You will liaise closely with the managing agent and on-site teams to anticipate needs and resolve issues quickly.
What Success Looks Like
- Every resident and guest is greeted promptly and professionally, with a personalised, can-do approach.
- The lobby and common areas remain immaculate, calm, and secure throughout the day.
- Resident requests, deliveries, and bookings are handled accurately and followed through to completion.
- Clear, timely communication keeps residents informed and the management team updated.
- Building issues are identified early, recorded precisely, and escalated or resolved without delay.
- Compliance, handovers, and daily logs are consistently accurate and audit-ready.
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How You'll Spend Most Of Your Time
- Providing a warm, efficient reception service and managing visitor access.
- Coordinating deliveries, keys, and contractor attendance with secure sign-in/out procedures.
- Conducting regular building walks and checks, noting and reporting maintenance issues.
- Keeping the lobby and communal areas tidy, presentable, and safe at all times.
- Managing resident enquiries via phone, email, and in person, updating records and systems.
- Preparing daily reports and shift handovers to ensure seamless continuity.
Who This Role Is For
- You take pride in delivering five-star service and enjoy building trusted resident relationships.
- You stay composed under pressure, prioritising effectively in a fast-paced environment.
- You are detail-focused, reliable, and proactive about solving problems before they escalate.
- You communicate clearly and courteously, adapting your style to different audiences.
- You are discreet, trustworthy, and professional in appearance and conduct.
Experience That Helps
- Previous concierge, front-of-house, hotel, or luxury residential experience.
- Familiarity with access control, key management, and visitor/delivery systems.
- Experience coordinating contractors and basic building maintenance reporting.
- Confidence using Microsoft Office and property management or CRM platforms.
- Knowledge of local West End amenities to assist with resident recommendations.
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What We Offer
- 20 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money, and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness, and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent, and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems, and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on service excellence, building operations knowledge, problem-solving, and scenario-based customer interactions
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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