Rendall & Rittner
Day Concierge
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DAY CONCIERGE
Rendall & Rittner
£29000
3 Canalside Walk - W2 1DG
4on 4off 0700-1900
DEVELOPMENT DETAILS
You’ll be the welcoming face at a contemporary 12-storey waterside development of 95 apartments in Paddington Basin, with calming views over the Grand Union Canal. It’s a vibrant, well-connected setting with a rooftop lounge and outdoor gym for residents, daytime concierge support and 24-hour security. With Paddington station directly opposite for the Elizabeth line, Underground and National Rail, you’ll work at the heart of a thriving community where city convenience meets canalside calm.
ROLE EXPECTATIONS
You will deliver an attentive front-of-house service, greeting residents and guests, handling enquiries and coordinating smooth building operations. You’ll keep communal areas presentable, liaise with security and contractors, and respond promptly to day-to-day issues to keep the development running safely and efficiently.
What Success Looks Like
- Residents feel known by name and receive quick, friendly, solutions-focused support.
- The lobby and communal areas are consistently immaculate and welcoming.
- Incidents and maintenance issues are logged, escalated and followed through to resolution.
- Clear, timely communication keeps residents informed and reassured.
- Strong collaboration with security and contractors ensures a safe, well-run building.
- Handover notes are thorough, enabling seamless continuity between shifts.
How You'll Spend Most Of Your Time
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- Greeting residents and visitors, managing access and handling deliveries.
- Responding to enquiries in person, by phone and email, resolving or escalating as needed.
- Conducting regular checks of the reception and communal areas, addressing housekeeping standards.
- Monitoring building security and CCTV in line with procedures, and liaising with the 24-hour security team.
- Logging repairs, coordinating with contractors and updating residents on progress.
- Maintaining accurate shift reports, incident logs and handover notes.
Who This Role Is For
- You take pride in delivering polished, people-first service with a calm, professional manner.
- You’re organised, reliable and thrive on keeping things running smoothly behind the scenes.
- You communicate clearly, listen carefully and build rapport with ease.
- You stay composed under pressure and act decisively when issues arise.
- You’re a team player who collaborates well with colleagues, security and suppliers.
Experience That Helps
- Front-of-house or concierge experience in residential, hotel or corporate settings.
- Working knowledge of access control, CCTV or building safety procedures.
- Using property management or ticketing systems to log and track tasks.
- Experience coordinating contractors and following up on maintenance issues.
- Familiarity with the local area and transport options to support resident queries.
What We Offer
- 16 plus bank holidays days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
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About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on service excellence, building operations know-how, safety awareness and scenario-based problem solving
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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