Rendall & Rittner
Day Concierge
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DAY CONCIERGE
Rendall & Rittner
£29,767
Kidbrooke Village - SE3 9BU
4 on 4 off 0700-1900
DEVELOPMENT DETAILS
You’ll join a landmark community of around 1,500 luxury homes set within 86 acres of beautifully designed parkland, recognised with the Sir David Attenborough Award for its biodiversity and green spaces. The environment is relaxed yet vibrant, with a mix of homeowners, families and professionals who value high standards and friendly, proactive service. With Kidbrooke station less than a ten-minute walk away and swift links to Central London and Canary Wharf, your front-of-house will feel connected, modern and busy across the day.
ROLE EXPECTATIONS
You will be the welcoming face of the development, providing first-class resident service, managing the front desk and keeping daily operations running smoothly. You’ll handle enquiries, coordinate access and deliveries, complete building checks and escalate issues promptly to ensure the development remains safe, polished and calm.
What Success Looks Like
- Every resident and visitor receives a warm, professional greeting and timely assistance.
- Lobby and common areas are consistently immaculate, safe and well-presented.
- Issues are logged accurately and escalated swiftly, with clear follow-up and resolution.
- Access control, keys and parcel processes are carried out exactly to procedure.
- Building checks and H&S observations are completed on time with precise records.
- Strong relationships are built with residents, contractors and the on-site team.
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How You'll Spend Most Of Your Time
- Managing the front desk: welcoming residents and visitors, answering calls and emails.
- Coordinating access, keys and deliveries while maintaining accurate logs and security.
- Carrying out regular patrols and inspections, reporting defects and safety concerns.
- Supporting planned works and contractor visits, ensuring permits and RAMS are in place.
- Maintaining a tidy, professional lobby and back-of-house, including noticeboards and records.
- Updating incident, handover and maintenance reports to keep the team informed.
Who This Role Is For
- You take pride in delivering attentive, solutions-focused service in a busy setting.
- You’re calm under pressure, organised and reliable, with strong attention to detail.
- You communicate clearly and respectfully with people from all walks of life.
- You’re a proactive team player who spots what needs doing and gets it done.
- You understand the importance of confidentiality, safety and professionalism.
Experience That Helps
- Previous concierge, front-of-house or customer service experience in residential or hospitality environments.
- Experience using building management systems, access control or booking platforms.
- Familiarity with incident logging, handovers and basic health and safety routines.
- Background working with contractors, deliveries and key management processes.
- Knowledge of the local area and transport links to support resident enquiries.
What We Offer
- 16 plus BH days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
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About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on your customer service approach, problem-solving in real scenarios, and how you manage security, access and day-to-day operations
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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