Premier Estates Limited
Day Concierge
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DAY CONCIERGE
Premier
£27,000-£29,000
The Northern Quarter (TNQ) - NW9 0HX
4 on 4 off 0800-2000
DEVELOPMENT DETAILS
You’ll be the welcoming face of a vibrant, multi-building community set around four beautifully landscaped private courtyards elevated 40 feet above street level. With 460 contemporary apartments, on-site retail and leisure, secure car and cycle parking, a gym, crèche, and water-featured green spaces, this is a dynamic environment where residents live, work and relax. Just a short walk from Colindale station, the development is well connected to Central London, making it a hub of daily activity and a place where exceptional service truly stands out.
ROLE EXPECTATIONS
You will deliver a polished front-of-house service, ensuring residents, visitors and contractors are greeted, supported and guided throughout the day. You’ll keep the lobby and common areas running smoothly, respond to queries with speed and care, and coordinate building activity with a calm, solution-focused approach.
What Success Looks Like
- Residents feel known by name and supported, with swift, friendly responses to every request.
- The front desk operates seamlessly, with accurate logs, passes, and deliveries managed without fuss.
- Communal areas are always presentable, safe, and welcoming, with any issues escalated promptly.
- Contractors are coordinated professionally, with access controlled and works tracked.
- Incidents are handled confidently and recorded clearly, following site procedures every time.
- You communicate clearly with the managing team, sharing updates and insights that improve service.
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How You'll Spend Most Of Your Time
- Providing a warm, professional welcome and assisting residents, visitors, and delivery personnel.
- Managing keys, access control, and booking systems in line with site procedures.
- Handling parcels and post, ensuring secure storage and timely notifications.
- Carrying out lobby and amenity checks, reporting defects and following up on actions.
- Coordinating contractors and scheduled works, maintaining accurate records.
- Monitoring building security and CCTV as required, and responding to alarms or incidents.
Who This Role Is For
- You’re a people person who takes pride in delivering exceptional customer service.
- You stay calm under pressure, think ahead, and handle multiple priorities with ease.
- You’re detail-focused, reliable, and comfortable following procedures accurately.
- You communicate clearly and professionally, both in person and in writing.
- You care about presentation and take ownership of the spaces you look after.
Experience That Helps
- Front-of-house or concierge experience in residential, hotel, or corporate environments.
- Experience with access control systems, CCTV monitoring, or key management.
- Confidence managing contractors and coordinating maintenance visits.
- Familiarity with parcel handling, booking systems, and incident reporting.
- Knowledge of health and safety basics and excellent customer care practices.
What We Offer
- Competitive salary, aligned to experience
- 20 plus bank holidays
- Westfield Rewards perks platform
- Fully funded learning and development
- Support for professional qualifications including TPI, RICS and more
- Company pension scheme
- Employee referral scheme
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About Premier
Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities.
As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow.
We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care.
If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career.
How We Hire
- Initial conversation with our talent team
- Interview focused on customer service excellence, situational problem-solving, site procedure knowledge, and communication skills
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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