Troika Recruitment
Day Concierge
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Residential Concierge – Two Luxury London Addresses | £33,000 – £36,500 | 12-Hour Days
Locations: London WC2 (Holborn / Lincoln's Inn Fields) and Nine Elms, SW8
Salary: £33,000 – £36,500 depending on experience and site
Hours: 12-hour day shifts — one site on 4 on 4 off, one on a Pitman rota
We're recruiting Residential Concierges for two of London's most prestigious residential developments. Both are managed to five-star hotel standards, both look after high and ultra-high net worth residents, and both are looking for people who come from hospitality rather than security.
If you're a Receptionist, Guest Relations Agent, Front of House Host or Concierge from a four or five-star hotel, private members' club or premium corporate environments, this is a natural next step — the service standards are the ones you already know, but with the rhythm of a residential building: you get to know your residents properly, learn their preferences, and build genuine long-term relationships rather than starting again with a new arrival every night.
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What you'll be doing
- Greeting and farewelling residents, their guests and visitors by name.
- Handling requests end to end — restaurant reservations, ticketing, transport, local recommendations, deliveries and amenity bookings — and following them through to closure.
- Managing visitor logs, key control and access.
- Supporting move-ins and move-outs.
- Coordinating with housekeeping, engineering and on-site contractors.
- Conducting handovers, show rounds and building patrols.
- Monitoring CCTV and acting as a calm first responder in the event of an emergency.
- Maintaining absolute discretion at all times.
What we're looking for
- Experience in a four or five-star hotel, luxury residential building, private members' club or premium front of house environment.
- Excellent spoken and written English and a genuinely warm, polished manner.
- Strong knowledge of London — restaurants, culture, transport, the things residents will ask you about.
- Organised, detail-focused, and comfortable working with minimal supervision.
- Discreet, tactful and unflappable.
- Additional languages are a real advantage (Mandarin particularly welcomed for the Nine Elms site).
- Full right to work in the UK.
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What's on offer
- £33,000 – £36,500 depending on experience, in permanent full-time roles within genuinely beautiful buildings and well-established teams.
- Structured 12-hour shift patterns that give you meaningful blocks of time off.
- Career progression into supervisory and management roles as both operations grow.
- Full training and development from day one.
Interested? Apply here or happy to have a confidential chat about either role and help you work out which is the better fit.
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