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DAY CONCIERGE
Rendall & Rittner
£29,000
Colindale Gardens - NW9 4DD
4 on 4 off 0700-1900
DEVELOPMENT DETAILS
Set within beautifully landscaped grounds, this landmark North West London neighbourhood offers a refined, resort-style environment with a close community feel. You’ll be the welcoming face of a development featuring a concierge, gym, pool, spa, residents’ lounge and expansive communal gardens creating a calm, premium setting to work in every day. With Colindale Underground station moments away for Northern line connections, the location combines convenience with a tranquil, green backdrop for residents and team members alike.
ROLE EXPECTATIONS
You will be the first point of contact for residents and visitors, delivering a warm welcome and responsive front-of-house service. Most days you’ll balance reception duties with proactive estate checks, contractor coordination and amenity oversight, while handling enquiries and issues promptly. You’ll keep accurate logs and handovers to ensure seamless service across shifts.
What Success Looks Like
- Residents feel recognised, supported and confident that their requests are handled swiftly and professionally.
- The reception, amenities and front-of-house areas are immaculate, well-managed and always guest-ready.
- Clear, thorough handovers ensure continuity and zero missed actions across the duty team.
- Incidents and maintenance issues are identified early, recorded accurately and escalated appropriately.
- Contractors, deliveries and bookings are coordinated without disruption to residents.
- Compliance, safety procedures and site protocols are consistently followed and reinforced.
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How You'll Spend Most Of Your Time
- Delivering a polished reception service: greetings, enquiries, key handling, parcel and visitor management.
- Monitoring the lobby, amenities and CCTV, conducting regular building and perimeter checks.
- Managing spa, pool, gym and lounge bookings and ensuring house rules are upheld.
- Logging maintenance issues, liaising with contractors and keeping residents updated on progress.
- Preparing detailed reports, incident logs and comprehensive end-of-shift handovers.
- Supporting community initiatives and communications to enhance resident experience.
Who This Role Is For
- You take pride in exceptional service and build rapport quickly with people from all walks of life.
- You stay calm under pressure, think ahead and solve problems before they escalate.
- You’re detail-focused, organised and consistent with processes and record-keeping.
- You’re a team player who communicates clearly and adapts across different shifts.
- You present confidently and professionally, reflecting a premium residential environment.
Experience That Helps
- Front-of-house or concierge experience in residential, hotel or corporate settings.
- Familiarity with access control, CCTV and basic H&S and fire safety procedures.
- Experience coordinating contractors, deliveries and amenity bookings.
- Knowledge of leisure facilities operations (gym, pool, spa) and associated etiquette.
- Comfortable using property or concierge software, email and digital logging tools.
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What We Offer
- 24 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on service mindset, scenario-based problem solving, security awareness and clear communication
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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