Rendall & Rittner
Day Concierge
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DAY CONCIERGE
Rendall & Rittner
£30000
Kidbrooke Village - SE3 9BU
4 on 4 off 0700-1900
DEVELOPMENT DETAILS
You’ll be the welcoming face of a landmark community of around 1,500 luxury homes set within 86 acres of award-winning parkland in Kidbrooke, South East London. With landscaped gardens, water features and vibrant public spaces, this is a calm, green setting with the buzz of the city close by. Kidbrooke station is under a ten-minute walk, giving residents easy connections into Central London and Canary Wharf—your concierge desk will be the hub that helps it all run smoothly.
ROLE EXPECTATIONS
You will deliver a polished, personable front-of-house service for residents and visitors, ensuring every interaction is helpful, informed and efficient. You’ll oversee the lobby and amenities, manage parcels and access, and liaise with contractors and the on-site management team to keep the development safe, tidy and welcoming.
What Success Looks Like
- Every resident is greeted promptly, professionally and by name wherever possible.
- The lobby and front-of-house areas are immaculate, calm and well-organised throughout your shift.
- Parcels, keys and access are managed accurately with robust logging and zero losses.
- Issues are spotted early and resolved quickly, with clear updates to residents and managers.
- Security and safety procedures are followed diligently, with excellent incident reporting.
- Handovers are crisp and comprehensive so colleagues are always set up for success.
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How You'll Spend Most Of Your Time
- Welcoming residents and visitors, answering queries and providing local information.
- Managing parcel, key and access control systems with precise record-keeping.
- Monitoring CCTV and conducting regular patrols to maintain safety and standards.
- Coordinating with contractors, cleaners and maintenance to keep areas pristine.
- Handling bookings for amenities and supporting resident communications and notices.
- Logging incidents, defects and feedback, and completing thorough shift handovers.
Who This Role Is For
- You take pride in exceptional customer service and enjoy helping people.
- You’re calm under pressure and stay solutions-focused when priorities change.
- You’re detail-driven, organised and reliable, with a strong sense of ownership.
- You’re a clear communicator who builds positive relationships with ease.
- You’re proactive, noticing what needs doing and acting before being asked.
Experience That Helps
- Front-of-house, hospitality, airline or hotel concierge experience.
- Experience in residential or mixed-use developments.
- Familiarity with access control, CCTV or parcel management systems.
- Confident using email, logging systems and Microsoft Office tools.
- Experience handling incidents and writing clear, concise reports.
What We Offer
- 16 plus bank holidays days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
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About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on your customer service approach, situational judgement, communication skills, and how you maintain safety, standards and accurate records in a busy front-of-house environment
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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