Rendall & Rittner
Day Concierge
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DAY CONCIERGE
Rendall & Rittner
£27,840 p/a
White City Living - W12 7RQ
4 on 4 off 0700-1900
DEVELOPMENT DETAILS
Set within a landmark St James neighbourhood in West London, this expansive development is bringing up to 1,465 new homes to life alongside 39,000 sq ft of exceptional residents’ amenities. You’ll be the face of a community that enjoys lounges, cinemas, pools and a Health Club complete with virtual golf, creating a vibrant, hotel-style atmosphere every day. With White City and Wood Lane Underground stations right at the entrance, the environment is lively and well-connected, welcoming residents, guests and service providers from morning to night.
ROLE EXPECTATIONS
You will deliver a polished front-of-house service, welcoming residents and guests, managing enquiries, coordinating deliveries and contractors, and ensuring the development looks and feels immaculate. You will act as the first point of contact for daily operations, reporting issues promptly, maintaining safety awareness, and helping residents make the most of the on-site facilities.
What Success Looks Like
- Residents and visitors feel welcomed, informed and supported from first greeting to farewell.
- The reception and communal areas are consistently pristine and presentable.
- Enquiries, deliveries and bookings are handled efficiently with accurate records kept.
- Incidents and building issues are identified early, escalated appropriately and followed through.
- Strong relationships are built with residents, contractors and the on-site team.
- Service standards and site procedures are followed precisely, with a proactive eye for improvement.
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How You'll Spend Most Of Your Time
- Hosting the front desk: greeting residents and guests, answering queries and managing access.
- Coordinating deliveries, post and key management with meticulous record-keeping.
- Monitoring CCTV and patrols as required, and maintaining a secure, safe environment.
- Scheduling and liaising with contractors, ensuring permits and procedures are in place.
- Supporting bookings and smooth use of amenities such as lounges, cinemas and the Health Club.
- Reporting maintenance issues, logging incidents and ensuring swift communication to the management team.
Who This Role Is For
- You’re a people person who takes pride in delivering polished, professional service.
- You stay calm under pressure and resolve issues with empathy and sound judgment.
- You have an eye for detail and keep spaces immaculate and compliant.
- You’re a reliable team player who communicates clearly and follows procedures.
- You’re adaptable, tech-savvy and comfortable working in a busy, high-end environment.
Experience That Helps
- Front-of-house or concierge experience in residential, hospitality or customer-facing settings.
- Familiarity with access control, CCTV monitoring and incident reporting.
- Experience coordinating contractors, permits and health and safety routines.
- Confidence using property or visitor management systems and Microsoft Office.
- Background in luxury service environments with high resident or guest expectations.
What We Offer
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- 16 plus BH days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on service excellence, front-of-house judgment, safety awareness, and problem-solving in a high-end residential setting
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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