Rendall & Rittner
Day Concierge
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DAY CONCIERGE
Rendall & Rittner
£28,000
Smithfield Square, Hornsey - N8 7QB
4 on 4 off 0700-1900
DEVELOPMENT DETAILS
You’ll be the welcoming face of a modern community of 276 homes in Hornsey, where residents enjoy on-site amenities including a well-equipped gym, a comfortable lounge and secure parking. With both Hornsey National Rail and Turnpike Lane Underground close by, you’ll work in a lively, well-connected setting with a steady flow of residents, visitors and contractors throughout the day. This is a contemporary environment where great service, attention to detail and calm problem solving make a visible difference to daily life.
ROLE EXPECTATIONS
You will deliver a warm, professional front-of-house service, greeting residents and visitors, handling enquiries and coordinating access and deliveries. You’ll keep shared areas presentable, oversee day-to-day safety and security, and liaise with contractors and the managing agent to resolve issues promptly. Your focus will be on creating a consistently positive resident experience.
What Success Looks Like
- Residents feel known, supported and confident that their requests are handled quickly and courteously.
- Reception, lobby and amenity spaces are immaculate, welcoming and operating smoothly throughout your shift.
- Access control, key handling and visitor management are consistently accurate and compliant.
- Issues are identified early, logged clearly and escalated or resolved within agreed timeframes.
- Contractor visits are coordinated efficiently with minimal disruption to residents.
- Clear, timely communication keeps residents and the management team informed.
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How You'll Spend Most Of Your Time
- Greeting residents and visitors, answering questions and managing enquiries by phone and email.
- Monitoring CCTV, managing access control and maintaining accurate key and parcel logs.
- Conducting regular patrols and checks of communal areas, reporting and following up on defects.
- Coordinating contractor attendance and ensuring permits, RAMS and sign-in procedures are followed.
- Keeping the lobby and amenity spaces tidy, safe and presentable throughout the day.
- Maintaining clear records, handover notes and communication with colleagues and the management team.
Who This Role Is For
- You bring a naturally helpful, people-first approach and enjoy building rapport with a diverse community.
- You stay calm under pressure and use sound judgement to prioritise and solve problems.
- You take pride in presentation, standards and attention to detail.
- You communicate clearly and professionally, both face-to-face and in writing.
- You’re reliable, punctual and comfortable working a 4 on, 4 off day shift pattern.
Experience That Helps
- Front-of-house, hospitality, retail or customer service experience in a high-service environment.
- Experience in residential buildings, hotels, corporate reception or facilities settings.
- Familiarity with access control systems, CCTV and key/parcel management.
- Confidence coordinating contractors and understanding basic health and safety procedures.
- Comfortable using email, calendars and property or facilities software to keep accurate records.
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What We Offer
- 16 plus days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on customer service, safety awareness, building operations and scenario-based problem solving
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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