Rendall & Rittner
Day Concierge
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DAY CONCIERGE
Rendall & Rittner
£28,000
Paddington Gardens (Dahlia House) - W2 1AW
Monday to Thursday 0800-1800 Maternity cover FTC
DEVELOPMENT DETAILS
Set alongside the Grand Union Canal within Paddington Basin, this Berkeley Homes development brings 271 contemporary apartments together with a concierge service and leafy canalside communal spaces. Your front-of-house will be at the heart of a vibrant setting with cafés and restaurants at ground level and a steady flow of residents, guests and contractors. With Paddington station a short walk away for Elizabeth line, Underground and National Rail links, it’s a lively, well-connected environment where service, safety and community feel come first.
ROLE EXPECTATIONS
You will be the welcoming face of the development, providing attentive front-of-house service, handling resident enquiries and coordinating building access. Each day you’ll keep communal areas presentable, monitor security systems, manage parcels and liaise with contractors to keep everything running smoothly.
What Success Looks Like
- Every resident and visitor is greeted promptly, professionally and by name where possible.
- The lobby and communal areas are immaculate throughout your shift, with issues resolved before they’re noticed.
- Security is tight yet friendly, with vigilant CCTV monitoring, controlled access and accurate logs.
- Enquiries are handled first time where possible, with clear updates and timely follow-through.
- Deliveries, bookings and keys are tracked flawlessly, reducing losses and delays.
- Communication with managing agents, contractors and residents is proactive, concise and solution-focused.
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How You'll Spend Most Of Your Time
- Hosting the front desk: welcoming residents and guests, answering calls and managing enquiries.
- Overseeing building access, key control, CCTV and incident reporting.
- Coordinating parcel, post and dry-cleaning deliveries and collections.
- Conducting regular walkthroughs to maintain presentation and identify maintenance needs.
- Liaising with contractors and the on-site/remote management team to schedule and supervise works.
- Maintaining accurate logs, handovers and compliance checklists.
Who This Role Is For
- You take pride in five-star service and enjoy building trusted relationships with residents.
- You stay calm under pressure, think ahead and solve problems before they escalate.
- You are impeccably presented, punctual and reliable with a can-do approach.
- You communicate clearly and professionally, both in person and in writing.
- You are comfortable using building management systems, emails and digital logs.
Experience That Helps
- Front-of-house or concierge experience in residential, hotel or corporate settings.
- Working knowledge of access control, CCTV and incident reporting.
- Experience managing deliveries, bookings and contractor visits.
- Familiarity with customer service ticketing or logging systems.
- Understanding of health and safety basics in a public-facing environment.
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What We Offer
- 24 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
About Rendall & Rittler
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on real-world customer service scenarios, building operations knowledge, problem-solving and communication.
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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