East of England Ambulance Service NHS Trust
Day Controller/ Planner Stevenage Control Room
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About the Role
We are looking for a dynamic thinker to support our Control Team in Stevenage. The role involves on the day overseeing and planning of patient journeys to and from home / health care setting using our cleric system and against set key performance indicators and pre-planning patient journeys effectively using available resources.
Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.
Key Responsibilities
- Calm Approach Under Pressure: Have a calm approach under pressure.
- Geographical Knowledge: Have geographical knowledge of West Essex, Hertfordshire, and outlying areas.
- Customer Service Skills: Customer service skills are also key as you will be liaising with patients, clinics, and our staff, keeping calm under pressure and following the Trust's vision and values.
- Control of PTS Ambulance Resources: Responsibility for the control of PTS ambulance resources, including volunteer car service drivers for the current day, monitoring, and making real-time adjustments to optimise delivery and maintain an effective service and excellent standard of patient experience.
- Forward Plan Patient Transport: Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency.
- Monitor Journey Times: Monitor journey times, proactively rearranging journeys to support both the service and patient experience.
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Training and Commitment
- The successful candidate will be required to commit to and complete a 3-week training course, the course will be located at Stevenage.
- The role will work on a relief basis covering a range of shifts between 06:00 - 22:00hrs 7 days a week. 9 weeks rota in advance will be made available.
- You will be required to have some flexibility and be reliable.
About Us
At EEAST we bring together all our skills to provide 24-hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
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We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Work Environment
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
Contact Information
For further details / informal visits contact:
- Name: Irina Calota
- Job Title: Control Room Manager
- Email Address: Irina.Calota@eastamb.nhs.uk
- Telephone Number: 07860335581
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